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Desktop Software for PC

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Contributor
dehinger
Posts: 14
Registered: ‎10-31-2008
My Device: Not Specified

Re: Desktop Software Fails on Sync

OK, but I am not sure what site you mean by logging into the BIS site.  Can you expalin a bit more?

 

Dave

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Software Fails on Sync

The BIS site is where you can setup your emails and send service books,

When you setup your rmail on your BB it actually took you to the site via the browser.

Give me your carrier and I'll give you the site

OK?

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Contributor
dehinger
Posts: 14
Registered: ‎10-31-2008
My Device: Not Specified

Re: Desktop Software Fails on Sync

The carrier is Lightyear, but we use the Verizon network.

 

Dave

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Software Fails on Sync

https://bis.na.blackberry.com/html?brand=vzw

 

Login with the username and password you used for email setup on your BB.

Get the battery out and ready to replace. In the upper left corner, you can see the

option for service books, put in the battery and hit send.

Let me know,

Thanks

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Contributor
dehinger
Posts: 14
Registered: ‎10-31-2008
My Device: Not Specified

Re: Desktop Software Fails on Sync

OK, I am going to try this, but I actually will need to create an account.  When I set up my email accounts all I did was hit the Setup Wizard on the BB.  I selected E-mail Setup and the device connected to a website where I entered the POP account informaiton.  Then, there were e-mails from network@etp110x.etp.na.blackberry.net (x is a digit that varies).  The text of the e-mails was as follows:

-----------------------------------------

This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

BEGINETP 10

A0QAAAAAAAAAAQ!!

ENDETP 525261214

---------------------------------------------------

Does this change anything?

 

I am signing off for the night now and will get back to this tomorrow.  Thanks again for all your help and patience.

 

Dave

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Software Fails on Sync

Hi,

Well it sounds like you were able to get to data services after all!

 

If you are constantly receiving the @etp messages, here is the procedure to fix.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04254&sliceId=SAL_Pub...

 

Thank,

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Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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Please use plain text.
Contributor
dehinger
Posts: 14
Registered: ‎10-31-2008
My Device: Not Specified

Re: Desktop Software Fails on Sync

OKAY, let me give you an update.

 

I went to the site isted for the etp messages and performed the actions there which basically amounted to removing the desktop service book entries and confiming the DM setup.

 

After doing this I accomplished the additional actions:

1. Removed battery for 1+ minutes and reinstalled

2. Reaccomplished activitation of basic and roaming profiles

3. Reregistered HRT-no message received by device

4. Sent PIN message to device-no message received by device

5. Went to BIS site and attempted to register.  It said my PIN was already registered so I requested the password.  It sent the password to my BB device, but guess what-nothing received.

 

So I am still in the 'no internet' zone. 

 

So I am ready to reload whatever needs reloaded to get this thing working again. 

 

Dave

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Software Fails on Sync

Hi,

If you are under warranty I would take it back as defective. I don't know if this will fix the problem.

If you want to reload the OS, here is the procedure:


Read TANZIMS post:

 

http://supportforums.blackberry.com/rim/board/message?board.id=General_Functions&thread.id=3209

 

If you have a good backup from before this happened skip step 3 and reload it after the procedure.

 

Thanks,

Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.