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Desktop Software for PC

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New Contributor
NatureB
Posts: 5
Registered: ‎03-28-2012
My Device: Blackberry Torch 9850
My Carrier: Verizon Wireless

Desktop Software Keeps Freezing At a Certain Point

Can anyone explain why when using Desktop Software when backing up my files it will go through the motions until it gets to Backing Up SmartCard options 1 of 1, it will freeze and not go any further.  If anyone has a solution to this problem, please let me know ASAP.  I can't backup my data at all.

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Contributor
roxxylette
Posts: 26
Registered: ‎07-09-2011
My Device: none
My Carrier: BlackBerry Support Rep

Re: Desktop Software Keeps Freezing At a Certain Point

What is your version of desktop? Windows vista, 7, xp. or MAC.
What version is your desktop software? go to the ?'s at the top right then to about desktop software. should be 6.1.0. if not update software and that may fix that issue.
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New Contributor
NatureB
Posts: 5
Registered: ‎03-28-2012
My Device: Blackberry Torch 9850
My Carrier: Verizon Wireless

Re: Desktop Software Keeps Freezing At a Certain Point

Windows XP

 

Version 6.1.0.36 Released November 7, 2011 (Bundle 38)

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Regular Contributor
jonro99
Posts: 88
Registered: ‎05-06-2009
My Device: Bold 9700
My Carrier: UK Voda

Re: Desktop Software Keeps Freezing At a Certain Point

Did you find a fix? I have been having this problem with my 9810 since I got it. It is a bug in the 'social feeds' app. there are 2 things you can do,

 

1) delete the social feeds from your handset if you don't use it

 

2) set the DM to perform a 'custom back up' put a tick next to all the items apart from social app and smart card, it is not hanging on the smart card back up but the social feeds is next alphabetically.

 

To perform step 2 I had to connect my BB and cancel the back up BEFORE it reached the hanging point.

 

It's worked for me so I'm a happy user again! Can't take the credit though for this work around, see this link if you have any further problems.

 

http://forums.crackberry.com/desktop-manager-f153/dm-freezes-backing-up-smart-card-options-refuses-c...

 

jon.

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New Contributor
NatureB
Posts: 5
Registered: ‎03-28-2012
My Device: Blackberry Torch 9850
My Carrier: Verizon Wireless

Re: Desktop Software Keeps Freezing At a Certain Point

Thanks I will definitely try that.:Sorcerer:

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