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Desktop Software for PC

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New Contributor
ATabz
Posts: 6
Registered: ‎12-15-2012
My Device: Varries
My Carrier: Varries

Desktop Software Sync Issues

Hello, I'm using a Blackberry 9700 running on os 6.. The problem here is that it cant be charged by the original cable and when connected to the PC it cant be detected by the Blackberry Desktop Software.. It just says "disconnected" and it wont popup so I cant sync... I know its not a problem with the cable or the port because it works with another Blackberry device here... any help would be appreciated thanks... 

 

  Blackberry 9700 : os 6

  Desktop Software Version : 7.1.0.37

  Windows 7 Professional 32 Bit

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Desktop Software Sync Issues

You've narrowed it down.  Can you take the phone to an authorized repair center or check with your carrier?  If it works with another blackberry, the cable is fine.

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New Contributor
ATabz
Posts: 6
Registered: ‎12-15-2012
My Device: Varries
My Carrier: Varries

Re: Desktop Software Sync Issues

so it might actually be like the port on the Blackberry device?
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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Desktop Software Sync Issues

Thats what I'm thinking.  If another blackberry works fine using the same cable, then it could be the port.  I've seen this happen before.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
ATabz
Posts: 6
Registered: ‎12-15-2012
My Device: Varries
My Carrier: Varries

Re: Desktop Software Sync Issues

Thanks a lot Wolf35... And anyone else who thought of a fix but didn't comment :smileyhappy: would get it to a repairer
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