06-09-2012 12:04 PM
Hi, i've been trying for a month now to get my 9790 to work on Blackberry Desktop software so i've actually got it backed up to the PC etc. But when ever i conect via USB it says "please conect device" i've gone through all the trouble shooting options & none seam to work/apply. Getting really angry. I hope someone can help, thanks in advance.
06-09-2012 12:49 PM
Hi and Welcome to the Community!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove any/all BB device OS update package(s) from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
3) Get a fresh download of the RIM Desktop Software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install the Desktop Software to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
Hopefully that will get things going again.
Good luck and let us know!
06-09-2012 01:40 PM
Thanks for the reply - i haven't tried any of the above yet. But i remembered having issues getting the Playbook the connect to my Laptop so i used my netbook & it worked. Downloaded the Blackberry Desktop Software to the netbook & it find's my phone on there!!! Was just wondering if this would change anything you said above, as i would like to use my Laptop. Thanks again!
06-09-2012 02:10 PM
06-09-2012 02:34 PM