Desktop Software for PC

[morlando]

One of our VPs installed the blackberry desktop software (v4.5) on his laptop. After rebooting the system was essentially unusable. Internet explorer and firefox won't open, error messages pop up about the firewall being disabled, etc. When I went to investigate the firewall settings, I got the message "Due to an unidentified problem Windows cannot display Windows Firewall settings." Uninstalling the blackberry desktop software fixed it.

Then I suggested he download the new version (5.0) from the blackberry site. He installed it at home and everything worked smoothly. That is until he brought the computer into work. As soon as he hooked the laptop up to the dock (hence the internal network), the same problems reappeared.

The error messages are too generic for google to be any help, and I've been searching around the blackberry support site for a while with no luck. Any ideas would be appreciated.

[sdgardne]

Hi and Welcome to the Forums!

That is a pretty odd scenario. I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything. And, when the install is going on, I suggest being on the internal network so that anything special about that can be accommodated at that time.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:

• KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

3) Get a fresh download of the RIM DTM software:

• http://na.blackberry.com/eng/services/desktop/

• Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):

• KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

• http://na.blackberry.com/eng/support/downloads/download_sites.jsp

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

7) Start the organizer configuration over:

• KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

Hopefully that will get things going again.

Good luck and let us know!

[morlando]

Thanks for the information. I'll post back with my results as soon as we're able to go through these steps.

[morlando]

We haven't had a chance to do the clean uninstall procedure yet but I do have some more information.

Apparently, it's not the domain itself but the fact that the computer is connected via ethernet. He re-installed the software at home again, and everything worked fine while connected via wi-fi. When he got to his hotel in NY, they didn't have wifi so he hooked it up to their ethernet connection which brought down the system as described above.

Is it possible that there's a problem when wifi is enabled at the same time as there's a valid ethernet connection?

[morlando]

Ok. Finished with the clean reinstall and it's still having the same problem. "No firewall is installed" error when booting into windows, applications won't launch, the computer gets stuck at "saving settings" when shutting down, etc.