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Desktop Software for PC

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New Member
lemiec
Posts: 2
Registered: ‎02-07-2013
My Carrier: Rogers

Desktop Software requiring re-install after each sync

Why do I have to re-install the desktop software after each sync? I have done this over four times and it is getting very frustrating. I have tweeted for support...still waiting...Is anyone else have this problem?

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Hall of Famer II
sdgardne
Posts: 39,308
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Desktop Software requiring re-install after each sync

Hello,

 

That's a rather odd result...can you provide more details? What exactly tells you that you must reinstall each time?

 

Have you tried the clean start over? I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


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