Desktop Software for PC

[themacdaddy]

Never had a prolem with the Blackberry software until I downloaded V6. Now when I try to open it i get

"BlackBerry Desktop Software has encountered a problem and needs to close.  We are sorry for the inconvenience."

Uninstalled and tried 3 times now but keep getting the same message.

Blackberry device manager can see the phone is there????

[directors]

I have the same problem.

A new sony Vaio laptop

a clean version of windows 7

a new and clean installation of outlook 2010 32 bit

and finally a new installation of blackberry desktop manager version 6 and what do i get when I try and open this new blackberry desktop software? An error mesdsage that reads 

"blackberry desktop manager has encountered a problem and needs to close."

Can someone help

Adil jaffer

[HamG]

I am having the same issue.

I am running 64 bit Windows 7

[directors]

Well for sure Blackberry desktop manager 6 does not work with 64bit office 2010 but I am not sure about 64bit windows 7!

Today I tried the BBDM 6 in vistas business and outlook 2007 and it worked.

I dont know how to push Blackberry too release a patch/modification for our problems

[mechanicus]

Hi everyone...:

Can you post your log from %appdata% \Research In Motion\BlackBerry Desktop\Logs\Desktop.log

You can search for the word ‘FATAL’ and just copy/paste the 30 or so lines around it, to save posting the entire log.

Cheers

M

[eywong]

Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-08-28 14:33:20.406]
14:33:20.531|INFO |1|Rim.Desktop.Shell|1|Application Started
14:33:20.578|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.0.0.40
14:33:20.593|INFO |1|Rim.Desktop.Shell|2|OS Version: XP [Microsoft Windows NT 5.1.2600 Service Pack 3]
14:33:20.593|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.3615
14:33:21.093|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.0.36
14:33:21.250|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.11
14:33:21.328|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.1.0.14
14:33:21.468|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
14:33:21.531|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.1.0.4
14:33:24.718|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
System.Windows.Markup.XamlParseException: Cannot convert string '0' in attribute 'Column' to object of type 'System.Int32'. 0 is not a valid value for Int32.  Error at object 'ScreenBackground' in markup file 'Rim.Desktop;component/views/mainwindow.xaml'. ---> System.Exception: 0 is not a valid value for Int32. ---> System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   --- End of inner exception stack trace ---
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.ComponentModel.TypeConverter.ConvertFromString(ITypeDescriptorContext context, CultureInfo culture, String text)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
   --- End of inner exception stack trace ---
   at System.Windows.Markup.XamlParseException.ThrowException(String message, Exception innerException, Int32 lineNumber, Int32 linePosition, Uri baseUri, XamlObjectIds currentXamlObjectIds, XamlObjectIds contextXamlObjectIds, Type objectType)
   at System.Windows.Markup.XamlParseException.ThrowException(ParserContext parserContext, Int32 lineNumber, Int32 linePosition, String message, Exception innerException)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ParseProperty(Object element, Type propertyType, String propertyName, Object dpOrPi, String attribValue, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ReadPropertyRecordBase(String attribValue, Int16 attributeId, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ReadPropertyConverterRecord(BamlPropertyWithConverterRecord bamlPropertyRecord)
   at System.Windows.Markup.BamlRecordReader.ReadRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.BamlRecordReader.Read(Boolean singleRecord)
   at System.Windows.Markup.TreeBuilderBamlTranslator.ParseFragment()
   at System.Windows.Markup.TreeBuilder.Parse()
   at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
   at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
   at Rim.Desktop.Shell.Views.MainWindow.InitializeComponent()
   at Rim.Desktop.Shell.Views.MainWindow..ctor(IUnityContainer unityContainer)
   at Rim.Desktop.Shell.Bootstrapper.CreateShell()
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at Rim.Desktop.Shell.App.Main()
14:33:28.921|FATAL|1|Exception|0|Fatal Error
System.Windows.Markup.XamlParseException: Cannot convert string '0' in attribute 'Column' to object of type 'System.Int32'. 0 is not a valid value for Int32.  Error at object 'ScreenBackground' in markup file 'Rim.Desktop;component/views/mainwindow.xaml'. ---> System.Exception: 0 is not a valid value for Int32. ---> System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   --- End of inner exception stack trace ---
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.ComponentModel.TypeConverter.ConvertFromString(ITypeDescriptorContext context, CultureInfo culture, String text)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
   --- End of inner exception stack trace ---
   at System.Windows.Markup.XamlParseException.ThrowException(String message, Exception innerException, Int32 lineNumber, Int32 linePosition, Uri baseUri, XamlObjectIds currentXamlObjectIds, XamlObjectIds contextXamlObjectIds, Type objectType)
   at System.Windows.Markup.XamlParseException.ThrowException(ParserContext parserContext, Int32 lineNumber, Int32 linePosition, String message, Exception innerException)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ParseProperty(Object element, Type propertyType, String propertyName, Object dpOrPi, String attribValue, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ReadPropertyRecordBase(String attribValue, Int16 attributeId, Int16 converterTypeId)
   at System.Windows.Markup.BamlRecordReader.ReadPropertyConverterRecord(BamlPropertyWithConverterRecord bamlPropertyRecord)
   at System.Windows.Markup.BamlRecordReader.ReadRecord(BamlRecord bamlRecord)
   at System.Windows.Markup.BamlRecordReader.Read(Boolean singleRecord)
   at System.Windows.Markup.TreeBuilderBamlTranslator.ParseFragment()
   at System.Windows.Markup.TreeBuilder.Parse()
   at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
   at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
   at Rim.Desktop.Shell.Views.MainWindow.InitializeComponent()
   at Rim.Desktop.Shell.Views.MainWindow..ctor(IUnityContainer unityContainer)
   at Rim.Desktop.Shell.Bootstrapper.CreateShell()
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at Rim.Desktop.Shell.App.Main()
14:33:28.937|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.Exception: 0 is not a valid value for Int32. ---> System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   --- End of inner exception stack trace ---
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.ComponentModel.TypeConverter.ConvertFromString(ITypeDescriptorContext context, CultureInfo culture, String text)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
14:33:28.937|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.Exception: 0 is not a valid value for Int32. ---> System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   --- End of inner exception stack trace ---
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
   at System.ComponentModel.TypeConverter.ConvertFromString(ITypeDescriptorContext context, CultureInfo culture, String text)
   at System.Windows.Markup.XamlTypeMapper.ParseProperty(Object targetObject, Type propType, String propName, Object dpOrPiOrFi, ITypeDescriptorContext typeContext, ParserContext parserContext, String value, Int16 converterTypeId)
14:33:28.937|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
14:33:28.937|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.FormatException: Input string was not in a correct format.
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.ComponentModel.Int32Converter.FromString(String value, NumberFormatInfo formatInfo)
   at System.ComponentModel.BaseNumberConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)

[Chaaby]

Hello,

I've got same kind of problem:

DM v6 crashes immediately at startup. There is nothing writing in the logfile. Even the “Application Started” line is not writing. It’s like if DM crashes before anything is launch.

I’ve seen some different things from over reports:

Please note that I am running Windows 7 64x on a laptop with 8 GB of memory and Office 2007. The laptop is connected to a domain.

Then I launch DM from local administrator account, it works fine in any case. Then I launch DM from my personal account from the domain and the computer is connected to the domain controller, it work also fine BUT then the laptop cannot reach the domain controller (i.e. working out of office) and I use my personal domain account, DM crash.

I tried any of the hints listed in the forum (deleting videos, changing the SkipSupportCheck value, …)

Do any people have the same problem as me ?

I hope it can help.

Chaaby

[directors]

mine says not enough memory

[saint4255]

I have the same problem with windows 7 and desktop sorftware !

[cplush]

yeah, this is a fairly common problem. theres a couple forums about it there and on crackberry......