Desktop Software for PC

[mcphersonn]

I unpacked my new BB curve 8520, tried to install desktop software from the CD. Doesnt work. I get the message that the installtion was interrupted. I stopped antivirus. Still didnt work. I downloaded desktop software from the net. Same result. I tried to install from the CD via the exe and msi directly. Didnt work. Im installing on a XP professional laptop with the newest service packs.

Any idea, folks?

[JSanders Resident Expert]

mcphersonn, Greetings, and welcome to the BlackBerry.com Support Forums.

What error message are you getting back?

[mcphersonn]

The wizard was interrupted before BB Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.

[JSanders Resident Expert]

You need to shut down ALL processes running on your PC before attempting the install again.

I would suggest turning the computer off and reboot it, closing all running process and then try.

[mcphersonn]

Nothing worked. I started the laptop with a fresh and clean admin account, stopped all applications and antivirus. Still get that message.

[JSanders Resident Expert]

I know this first link says it is apply to Desktop Manager version 4.6, but the same error message applies:

KB17544 BlackBerry Desktop Manager fails to install when the current user account has a double-byte character user name

are you getting this error during the initial extaction of the exe file, or during the actual DM installation process?

KB12382 How to install BlackBerry Desktop Manager if the self extractor fails

[mcphersonn]

All is well.

I ran a diagnostic program and found an old desptop 4.2.2 installation. Fortunately the msi was still available. I deinstalled 4.2.2 and installed 5.

Thanks for your time.

[JSanders Resident Expert]

Very nice.. that KB mentioned the conflict 4.2 sometimes encounters.

good news.