10-06-2009 01:35 PM
I unpacked my new BB curve 8520, tried to install desktop software from the CD. Doesnt work. I get the message that the installtion was interrupted. I stopped antivirus. Still didnt work. I downloaded desktop software from the net. Same result. I tried to install from the CD via the exe and msi directly. Didnt work. Im installing on a XP professional laptop with the newest service packs.
Any idea, folks?
10-06-2009 02:30 PM
mcphersonn, Greetings, and welcome to the BlackBerry.com Support Forums.
What error message are you getting back?
10-06-2009 02:42 PM
10-06-2009 05:39 PM
You need to shut down ALL processes running on your PC before attempting the install again.
I would suggest turning the computer off and reboot it, closing all running process and then try.
10-07-2009 10:10 AM
I know this first link says it is apply to Desktop Manager version 4.6, but the same error message applies:
KB17544 BlackBerry Desktop Manager fails to install when the current user account has a double-byte character user name
are you getting this error during the initial extaction of the exe file, or during the actual DM installation process?
KB12382 How to install BlackBerry Desktop Manager if the self extractor fails
10-07-2009 10:20 AM
All is well.
I ran a diagnostic program and found an old desptop 4.2.2 installation. Fortunately the msi was still available. I deinstalled 4.2.2 and installed 5.
Thanks for your time.
10-07-2009 10:38 AM
Very nice.. that KB mentioned the conflict 4.2 sometimes encounters.