07-23-2013 10:25 AM
07-24-2013 05:43 PM
Hopefully your other thread on this topic does not already contain this...
I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.