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Desktop Software for PC

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jadenemayla
Posts: 1
Registered: ‎07-05-2012
My Carrier: Cricket

Desktop software not recognizing BB is connected and other issues, please help

Hello community,

So I don't know what to do.  My desktop software is updated to the latest version, and my USB cord is in new condition and properly connected. The issues I'm having are:

  1. The BB desktop software never recognizes that my BB is plugged in to my computer.  I had to disconnect the cord and manually select my BB.  How do I adjust settings so that my device is automatically detected by the software every time I connect it?
  2. I can't find out where, either on my device or computer, to set it up to show mass storage.  I read the instructions in the help menu, but the software doesn't match that.
  3. My main task today is trying to transfer my voice notes to my PC.  They are .amr files, which aren't even recognized.  I don't understand why BB would make a voice recorder that records in an unrecognized file type anyway.  Does anyone here know the exact steps for transferring voice notes from BB to PC and then to MP3?

Thanks!

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sdgardne
Posts: 46,074
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: Desktop software not recognizing BB is connected and other issues, please help

Hi and Welcome to the Community!

 


jadenemayla wrote:

 

  1. The BB desktop software never recognizes that my BB is plugged in to my computer.  I had to disconnect the cord and manually select my BB.  How do I adjust settings so that my device is automatically detected by the software every time I connect it?

Here is the list of troubleshooting articles...hopefully something will be useful:

  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
  • KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
  • KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 No PIN displayed in BlackBerry Desktop Redirector
  • KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.


jadenemayla wrote:

 

2. I can't find out where, either on my device or computer, to set it up to show mass storage.  I read the instructions in the help menu, but the software doesn't match that.

Please see this KB:

  • KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.

If it does not match, please be explicit, referencing the KB sections (by item number), and what your BB shows instead of what the KB indicates.

 

If you are unsure as to your BB OS version, see this KB:

  • KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone

jadenemayla wrote:

 

3. My main task today is trying to transfer my voice notes to my PC.  They are .amr files, which aren't even recognized.  I don't understand why BB would make a voice recorder that records in an unrecognized file type anyway.  Does anyone here know the exact steps for transferring voice notes from BB to PC and then to MP3?


Every maker of devices decides what to do. Voice Notes are a proprietary thing that BBs do, and aren't really intended to be used off of the BB itself. Hence, the proprietary file type. (Note that is a guess on my part...there's no way for anyone outside of RIM to truly know "why".)

 

As for converting, 2 seconds on Google (using "amr to mp3") revealed plenty of useful and free solutions.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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