12-07-2012 11:19 AM
Background:- I cannot connect my Curve 9360 to my laptop. I am in the process of switching from a 9860 and trialled a 9360 10 days ago which connected a treat. I had to return the 9360, go back to the 9860, until my final replacement arrived yesterday. Because I was unable to connect the new phone I ordered a replacement which arrived today and also refuses to connect. The 9860 still connects. The latest 9360 attaches fine to another computer (desktop) and I have uninstalled and reinstalled the Blackberry desktop several times restarting both phone (battery pull) and laptop many times.
Windows 7 64 bit
Desktop Top Software 7.1.033
Blackberry Curve 9360 7.1 Bundle 1133 (v18.104.22.1686, Platform 9.6.051)
In device manager an "Unknown device" entry appears under "Other devices" on connecting phone via USB
on manually updating the this entry's driver to the "Blackberry Smartphone" results in a "This device cannot start. (Code 10)" message.
Help:- please! Is there a (safeish) way of returning the PC to a pre 9360 state (I have gone back to an earlier restore point)?
12-07-2012 11:34 AM - edited 12-07-2012 11:35 AM
Hi and Welcome to the Community!
I suggest this thread:
It starts with a process for cleanly starting over (you may or may not need the steps related to synchronization, but you likely do need the step that installs, to your PC, the BB OS package that is running on your BB), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
12-14-2012 02:19 PM
Thanks for the pointers. I tried to follow the thread but without joy. When deleting RIM entries in the registry I didn't have the authorisation to delete a set of entries with a class of "RIMUSBBB".
I have been installing the latest and greatest versions of the desktop and device manager. Do you think there might be some mileage in using older versions?
12-14-2012 02:22 PM
When deleting RIM entries in the registry I didn't have the authorisation to delete a set of entries with a class of "RIMUSBBB".
Then you are not an Admin on your computer...it's always best to be Admin (or equivalent) on the computer when doing things such as this (as discussed in that thread).
Do you think there might be some mileage in using older versions?
Maybe...I cannot predict your outcome as there are simply too many variables...everyone's situation is truly unique.
12-14-2012 02:43 PM