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Desktop Software for PC

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New Member
drewgtr3
Posts: 2
Registered: ‎11-05-2008
My Device: Not Specified

Failed install of Desktop Manager 4.2 sp2

I get this error message when attempting to install the desktop manager software 4.2 sp2

 

Error 1720. There is a problem with this Windows Installer

package. A script required for this install to complete could not

be run. Contact your support personnel or package vendor.

Custom action RIM_InstallOptionalITAdminFiles script error

-2146827859, Microsoft VBScript runtime error: ActiveX

component can't create object: 'Scripting.FileSystemObject' L...

 

Any suggestions?

I downloaded the installer directly from RIM's site.

I have also tried the 4.3 version with no luck and getting the same error message

Thanks in advance!

 

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Guru I
John_Clark
Posts: 15,120
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Failed install of Desktop Manager 4.2 sp2

Do you have administrator rights on the computer you're installing to?
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New Member
drewgtr3
Posts: 2
Registered: ‎11-05-2008
My Device: Not Specified

Re: Failed install of Desktop Manager 4.2 sp2

Yes I have admin rights
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