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New Contributor
Fionamac1970
Posts: 4
Registered: ‎05-30-2012
My Device: curve 9300
My Carrier: 3
Accepted Solution

How long does it take to back up??

I have just downloaded the Blackberry Desktop Software and when I connected my curve 9300 it begins the back up. The problem is it seems to get stuck on RMS Databases 12 of 13 records. I cancelled the first go after 20 minutes and the second go was still stuck 40 minutes later. Am I just being impatient or is there a problem???

 

Fiona

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Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: How long does it take to back up??

Hi,

 

Seems there has been some prob cz normally that shouldn't stuck for such a long time...backup does takes time, depending upon the amount of data... 

 

you can go for online data backup through the app blackberry protect...

 

with regards
simply abhik...
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JSanders
Posts: 85,115
Likes: 23,017
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How long does it take to back up??


Fionamac1970 wrote:

I have just downloaded the Blackberry Desktop Software and when I connected my curve 9300 it begins the back up. The problem is it seems to get stuck on RMS Databases 12 of 13 records. I cancelled the first go after 20 minutes and the second go was still stuck 40 minutes later. Am I just being impatient or is there a problem???

 

Fiona


Fiona, in the Desktop Software, go to Device > Backup > Select Data and UNselect the RMS database to backup.

Click to proceed and see if the remaining backup runs ok?




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New Contributor
Fionamac1970
Posts: 4
Registered: ‎05-30-2012
My Device: curve 9300
My Carrier: 3

Re: How long does it take to back up??

Thanks for the reply. Unable to do as you suggest as when i select Device the only option I can select is 'sync by type'. All I want to do is update my software as the ball keeps wizzing off on its own and the 3 shop said I would need to update to see if that solves the problem before they send the phone off to be fixed. I can't update as everytime I plug the phone in it automatically begins backing up....I am seriously loosing all patience with it, been at it for hrs now!!
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New Contributor
Fionamac1970
Posts: 4
Registered: ‎05-30-2012
My Device: curve 9300
My Carrier: 3

Re: How long does it take to back up??

Thanks for that, I have successfully managed to back up with Blackberry Protect.

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Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: How long does it take to back up??

Hi,

 

Glad that i cud help...:Yes: 

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up... :Yes:
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
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