Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
I'm not sure what to advise because I've used the same file hundreds of times with no issue.
________________________________________________________________ Please click the Thumbs Up icon if this comment has helped you! If your issue is resolved, please click the solution button on the resolution! Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter ________________________________________________________________