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New Contributor
ursbiggie
Posts: 8
Registered: ‎09-12-2012
My Device: touch 9800
My Carrier: mtn nigeria
Accepted Solution

I need help reloading my OS

I have a blackberry desktop software on my PC and when I check for updates there was none,but it wasn't for update I was going for i just wanted to reload my OS,after checking for update a message popup and there was no update avalieble but "the dialog box of View other avalieble in the lower left corner did not appear" I did the same on storm "the dialog box appears" but it did not appear on my touch9800 OS6 boundle 695,please help me I really need to reload my OS
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New Contributor
ursbiggie
Posts: 8
Registered: ‎09-12-2012
My Device: touch 9800
My Carrier: mtn nigeria

Re: I need help reloading my OS

So no one is here to assist me??? That's too bad for the admins
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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I need help reloading my OS

Hello!

 

As a user-to-user volunteer-supported community, there is no commitment for when/if any post will be responded to. We try, but we as well are only human and also have lives to live. Further, many of us who volunteer a lot of time here are in the USA...and this past weekend (starting Thursday, earlier for some) was a major holiday period in the USA, rendering many of the volunteers busy with their lives and unable to post here. Hence, the delay in replying to your post is, while unfortunate, not unexpected. Of course, this solution has been posted perhaps thousands of times already...some searching of the site should certainly have revealed it to you sooner rather than awaiting a reply perhaps?

 

In any event...concerning your query -- at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

You can bypass the Desktop Software for this and from a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
ursbiggie
Posts: 8
Registered: ‎09-12-2012
My Device: touch 9800
My Carrier: mtn nigeria

Re: I need help reloading my OS

Thank you very much @ sdgardne
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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I need help reloading my OS

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.