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Desktop Software for PC

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New Contributor
elorenza
Posts: 3
Registered: ‎12-16-2009
My Device: 8310
My Carrier: AT&T

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

Windows refuses to uninstall the BlackBERry Desktop software.

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Guru I
Xandrex
Posts: 18,379
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

 


elorenza wrote:

Windows refuses to uninstall the BlackBERry Desktop software.


 

 

hello,

 

we can help you provided you give us a bit more information. What is the exact error message ?




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New Contributor
SamberWarren
Posts: 3
Registered: ‎06-27-2009
My Device: Curve 8330
My Carrier: Verizon Wireless

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

Thanks all, successfully deleted the file folder and re-installed. Still had the same problem... However, I discovered that it was a problem with my WIN XP, not DTM. After installing Windows 7, I reinstalled the DTM and it works fine.

Samuel Warren
"All that glitters is not gold" -J.R.R. Tolkien
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New Member
tc1stl
Posts: 1
Registered: ‎10-06-2010
My Device: Tour 9630
My Carrier: Sprint

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

Hello Xandrex,

 

I'm running in to the same problem as everyone, it seems.  I have done as you suggested and installed the 7-Zip.  When the error message pops up, I try to browse to the new location of the Blackberry Desktop Software installation package, but the file is looking for a "BlackBerry 8830.msi".  It says that the installation package I try to link it to it is "not a valid installation package for the product BlackBerry v4.2.2 for the 8830 Series Wireless Device.  It then asks me to find the same 8830.msi file.  What am I doing wrong exactly?  I have the BlackBerry Tour 9630, just FYI, if that helps.

 

thanks,

tc.

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Guru I
Xandrex
Posts: 18,379
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

 


tc1stl wrote:

Hello Xandrex,

 

I'm running in to the same problem as everyone, it seems.  I have done as you suggested and installed the 7-Zip.  When the error message pops up, I try to browse to the new location of the Blackberry Desktop Software installation package, but the file is looking for a "BlackBerry 8830.msi".  It says that the installation package I try to link it to it is "not a valid installation package for the product BlackBerry v4.2.2 for the 8830 Series Wireless Device.  It then asks me to find the same 8830.msi file.  What am I doing wrong exactly?  I have the BlackBerry Tour 9630, just FYI, if that helps.

 

thanks,

tc.


 

hello tc

 

you seem to be doing things in an incorrect order. You should at first use 7zip to decompress the exe file into a folder, that will contain the *.msi file. next to the *.msi file will be another small exe, that is the one you must launch.




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New Contributor
jeffreyshoap
Posts: 4
Registered: ‎04-19-2011
My Device: Blackberry Storm
My Carrier: AT&T

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

You saved my life.  Thanks!!!!!!!!

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New Contributor
forrest999
Posts: 3
Registered: ‎06-02-2011
My Device: torch 9800
My Carrier: att

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

Would this issue be causing my DTM 6.0.2 install to hang/freeze every time I go through the install/uninstall/reboot process?  I've been at this for 3 days, and I can't get DTM 6.0.2 to even start properly.  I have a 9800 Torch, but the device isn't even connected/recognized yet.  Very frustrating.

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--
New Contributor
--
Posts: 3
Registered: ‎06-11-2011
My Device: mexico blackberry9000
My Carrier: electrical technician

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

 
dandy
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New Contributor
WyoSyclone
Posts: 3
Registered: ‎04-27-2011
My Device: Storm
My Carrier: Verizon

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

I've had to reinstall Windows 7 due to a non-related issue.

 

I cannot install the Blackberry desktop software - I the install partially succeeds, then gives me this error.

 

http://i137.photobucket.com/albums/q230/wyosyclone/Misc/blackberryproblem.jpg

 

Has anyone seen this before, or have any suggestions?

 

Thank you,

Rob

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Guru I
Xandrex
Posts: 18,379
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Installation of Blackberry Desktop Software fails: looking for Blackberry 8310.msi file

@WyoSyclone

Please read these two solved questions about that:
http://supportforums.blackberry.com/t5/forums/searchpage/tab/message?q=1402#/?solved=true&q=1402&sea...



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