06-27-2009 12:02 PM
I am getting the following message. I don't know if its related.. But I unzipped, and then tried to install. The file still decompressed, and still gave me this error at startup..HELP anyone?
Windows ® Installer. V 3.01.4001.5512
msiexec /Option <Required Parameter> [Optional Parameter]
</package | /i> <Product.msi>
Installs or configures a product
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Quiet mode, no user interaction
Unattended mode - progress bar only
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
Do not restart after the installation is complete
Prompts the user for restart if necessary
Always restart the computer after installation
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
Equivalent of /l* <LogFile>
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
06-28-2009 07:28 PM
07-21-2009 08:50 PM
08-03-2009 04:12 PM
I fixed this. I did the Clean Uninstall of BlackBerry Desktop Software, however this alone did not fix it.
I copied the path that the installer was asking for and searched it in the Registry.
What I found was an old key that was for the old BB Desktop Software version 4.2
This Key had a value in it that pointed to the old install path.
I deleted the entire Key
When I launched BB Desktop Software after deleting that Key, only half the problem was gone. It kept popping up for that Installer but it would close quickly and eventually go away.
To complete the fix and have the issue totally gone, I had to delete a second registy key. The value in the key was referring to RIM.
After seeing what I had done for this fix, I think it could also be done by following the Microsoft KB article for Windows Installer Cleanup.
10-09-2009 07:50 AM
10-09-2009 03:33 PM
Would like to get other suggestions. Anything else I might have missed or should try?Would it be wise to do a global registry search and delete for Blackberry or Research in Motion?
Or is there a place where I can simply download the Blackberry 8310.msi so I can reference it when the Windows installer window ask for it?
Would appreciate your help.
Hi and Welcome to the Forums!
It is unusual for it to be asking for a device-specific file. DTM is pretty much device independent unless you also have obtained and installed your carriers device OS package and installed it atop DTM (which, btw, I always recommend be done...but it is an additional step). Therefore, even though there will be much redundance to what you've already tried, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything. Further, I suppose you could attempt steps 4 and 6 alone given where you stand...but I've no idea if that will work or not...that's just a guess...
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
3) Get a fresh download of the RIM DTM software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
Hopefully that will get things going again.
Good luck and let us know!
10-10-2009 09:40 AM - edited 10-10-2009 09:57 AM
It took two days and a couple of additional suggestions but I was able to get it fixed. Whew!
For two days, I repeated the suggested clean reinstall multiple times with different versions of the DESKTOP software. I tried V2.2.2 through V5.0 to no avail.
Note that I've been concentrating on the DESKTOP software all this time because I couldn't get the installation completed. The missing "Blackberry 8310.msi" message kept popping up.
Following sdgardne's suggestion, I also tried replacing the DEVICE software.
So on the next iteration, I tried deinstalling the BB 8310 DEVICE software from the Control Panel. While doing this, an error message popped up saying "The configuration data for this file is corrupt." The Device software disappeared from the list of installed software in the Control Panel though.
I tried to install the DEVICE OS a few times but I kept getting the "The configuration data for this file is corrupt." error message. Using a suggestion from Blackberryforums, I downloaded the Windows Installer Cleanup Utility.
After removing the Blackberry device OS with the Windows Utility, I tried installing the Device OS again. This time it completed the installation without the error message.
I launched the Desktop Manager software (V5) and voila!!!! It works. Hallelujah.
So, it was the DEVICE software all along that was hammered by the ungraceful shutdown and not the DESKTOP software.
A few things I learned during this process:
- Blackberry 8310.msi is part of the Device software. During installation, a message flashed on the screen saying it is exporting Blackberry 8310.msi.
- If the Desktop software doesn't connect to or have the connection port show up for the blackberry, it is likely that the Device software is corrupted.
- Got to learn how to use the registry.
Thanks again for the help. I hope the account of my experience above helps.
10-28-2009 01:00 AM
i have this same problem... bought a new laptop, had my old hard drive on an external and i cant sync or update and i keep getting some missing java error. i am so bummed, i cant make any animated themes if i cant load them. looking for a fix.... using 8900 on 184.108.40.206.3somethign and DM 5.0, using Windows VISTA pos.
11-26-2009 08:30 PM
I had to reformat my hard drive and i went ot reinstall Desktop manager. It installs fine but when i go to open it it turns off by itself after a minuite or two. I have unistalled it and re installed it several times and keep having the same problem. Any hep would be appreciated.