Desktop Software for PC

[sourieverte93]

Got a playbook for mother's day and I have been enjoying it a lot but I can't launch the desktop manager.  I have downloaded it and installed it but when I try to open it closed.  I have removed it and reinstalled but no change.  I am running Microsoft xp with sp3.  I have read and done some of the suggestions mention on this forum.

[sdgardne]

Hi and Welcome to the Community!

Unfortunately, we cannot know what you have already tried...so as to avoid redundancy, please enumerate exactly the things you have already tried, along with their specific results.

Thanks!

[sourieverte93]

I have done removing all the rim software, redownloading, follow one of the forum post step.   Try installing without McAfee active and now running out of idea.  

Need help

[sdgardne]

If the post you followed to remove and reinstall was one of mine, then the steps are known to work in many cases. However, that post would have included several things about the removal step...things like removing registry keys, using a registry cleanser, etc. Did you do those things?

(Now perhaps you understand my request for exact and complete enumeration of what you already attempted...)

[sourieverte93]

Yes that is what I have done.  I was trying to find the post again.  I have done everything that you mention and still nothing

[sdgardne]

OK...well, just in case (and because, from your words, I cannot tell all of the things you may or may not have done...)...

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.

Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users). 

1) Remove your device OS update package(s) from your PC (add/remove programs)

2) Cleanly uninstall the RIM Desktop Software:

• KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

• Some have reported that manually removing all Registry Keys related to Research In Motion, BlackBerry, Puma, etc. to be helpful

• Others have reported the use of a registry cleansing tool to also be helpful

• Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations

3) Get a fresh download of the RIM Desktop Software:

• http://us.blackberry.com/apps-software/desktop/

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

• http://na.blackberry.com/eng/support/downloads/download_sites.jsp

5) Install the Desktop Software to your PC

6) Install (also to your PC), the device OS package

7) Retry whatever process was desired.

Hopefully that will get things going again.

Good luck and let us know!