Desktop Software for PC

[AngelBliss]

Hi could anyone assist with the JVM Error 517. The error is comin up with a note to reset, i have tried this several times and it is comin up everytime the phone reboots. note i have a blackberry torch 9810. 

I would really appreciate if anyone can assist me with this....thanks

[prince2012]

Hi AngelBliss

Welcome to BlackBerry Support Community Forums

To Resolve your issue with this JVM error 517 Please Follow this Knowledge Base Article and reload your device Software : 

KB03621 :  How to reload BlackBerry Device software and applications using BlackBerry Desktop Software.

Please try it and let us know.

Prince

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[AngelBliss]

Hi,

I tried the link that you suggested, but when i connect my phone to the laptop the program is not connecting...a message is coming up "Blackberry Desktop Software cannot communicate with the connected device". 

Could you please advice....thanking you in advance. 

[prince2012]

Hi AngelBliss

                          If BlackBerry Desktop Software is unable to communicate with your device then you had to use Application Loader to force the detection of your device .Please follow this Knowledge Base :

KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader.

Try it and let us know.

Prince

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

[AngelBliss]

Hi Prince,

I did got through after tryin a couple times....u have been extremely helpful...thank you  

[prince2012]

Hi AngelBliss

                    You are Welcome .. and we are glad that you finally solved your problem.That's great 

Prince

_________________________________________________________________________________

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.