Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

Reply
New Member
spirrow
Posts: 3
Registered: ‎04-13-2012
My Device: Blackberry Bold 9930
My Carrier: Verizon Wireless

Lost 3000 Pictures

Hello.

 

I recently did my first backup with Blackberry Desktop Manager.  I chose a FULL Backup, and I opted to backup the built in media storage.  During the backup, it said that it was backing up all 3000+ pictures I had saved.

 

I then had to do a factory data reset to troubleshoot an issue.

 

I chose the backup and selected to restore the built in media storage... only 900 pictures are showing up.

 

I need to know, where can I find these files by navigating in the computer or what happened?  Why am I getting 900 pictures back but not the 2100 that I really need?

 

I have a Blackberry Bold 9930 and I just downloaded the newest Version on Desktop manager for PC.

 

Please help!!!

Please use plain text.
New Member
spirrow
Posts: 3
Registered: ‎04-13-2012
My Device: Blackberry Bold 9930
My Carrier: Verizon Wireless

Re: Lost 3000 Pictures

 
Please use plain text.
New Member
spirrow
Posts: 3
Registered: ‎04-13-2012
My Device: Blackberry Bold 9930
My Carrier: Verizon Wireless

Re: Lost 3000 Pictures

Bump... I really need help with this one... ...I am missing some really important pictures, and it didn't appear to be a user error.

Please use plain text.