10-08-2012 09:27 AM
Yesterday it was working perfectly, the battery was low so I decided to turn it off, then I tried to turn it back on it wouldn't so I decided to take the battery out but then it would load but stop at a particular part and not fully load so I took the battery out like 5 times, it would do the same thing, I read someone having the same problem here so I downloaded the blackberry desktop software but it didn't do nothing :s now my phone blinks red but it don't load, what so I do? Please help me.
10-08-2012 09:37 AM
Have you recently installed any themes or apps on the device?
Try starting the device in Safe Mode and see it reboots completely.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
10-08-2012 10:06 AM
What did happen? Did the loader progress bar go part way, or what?
Can you try Safe Mode again?