Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

Reply
New Contributor
sinecure
Posts: 2
Registered: ‎07-03-2008
My Device: Not Specified
Accepted Solution

Media Manager won't display/transfer images from the Blackberry

[ Edited ]

Recently two workstaions have had their media manager stop working. When the blackberry is hooked up to the PC and viewed in Media Manager, the images on the blackberry come up as gray with a tiny strip of image pixels at the very top. When the images are transfered to the PC they hold on to this. When the images are emailed from the blackberry to the PC the images come across just fine.

 

We have reinstalled to no avail.

 

Workstations are XP 2 with all service packs except SP 3. Blackberry desktop 4.3

Message Edited by sinecure on 07-03-2008 04:42 PM
Please use plain text.
New Member
wagnerml
Posts: 1
Registered: ‎07-06-2008
My Device: Not Specified

Re: Media Manager won't display/transfer images from the Blackberry

I am having the same problem, i have the same components as the previous poster. Would definitely appreciate any help!
Please use plain text.
Contributor
jwdavis
Posts: 14
Registered: ‎07-03-2008
My Device: Not Specified

Re: Media Manager won't display/transfer images from the Blackberry

Had the same issues. We're in crackberry purgatory.  This is what I had to do and it works fine now.

 

delete the current version of blackberry desktop manager from your computer (roxio is junk)

go to blackberry website and go to downloads

download desktop manager version 4.2.1 (last most reliabe version for folks with current media manager issues)

 

From there I had to connect the blackberry via usb

open my pictures and in another window go to my computer and open the blackberry

drag and drop the pics you want from my pictures to the blackberry.

 

Worked with no problems and it was super fast. Pics show up great.

 

Hope it helps.

Please use plain text.
New Contributor
sinecure
Posts: 2
Registered: ‎07-03-2008
My Device: Not Specified

Re: Media Manager won't display/transfer images from the Blackberry

I installed 4.5 right on top of the previous version and that seems to have resovled the issue. The interface is noticeably different.

 

 

Please use plain text.
Visitor
twoboys
Posts: 1
Registered: ‎07-07-2008
My Device: Not Specified

Re: Media Manager won't display/transfer images from the Blackberry

Hi i just download BB desktop manger 4.2.1

 

but it wont connect I have my BB connected with a usb

 

 A connection to the device could not be established. Please ensure that the device is properly connected to the cradle or USB cable, and that the cradle or USB cable is connected securely to your computer. Also ensure that the device has completed any startup operations. Then run the Application Loader Wizard again.

 

I just want to be able to put on Videos

 

Thanks I am very new to this  

Please use plain text.