Desktop Software for PC

[ew63]

I downloaded Media Sync from blackberry.com and tried to import musics from iTune.  I understand that the newest Media Sync should allow this.  However, when I start the import process, I get an error message at the start when it's importing album art: "Media Sync has encountered a problem and needs to close.  We are sorry for any inconveniences" and crashes.  Below is the error log:

Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date:  3/28/2009
Time:  11:05:40 AM
User:  N/A

Description:
EventType clr20r3, P1 blackberry music sync.exe, P2 2.0.0.19, P3 49bac5bc, P4 system, P5 2.0.0.0, P6 471ebf0d, P7 575, P8 1d, P9 n3ctrye2kn3c34sgl4zqyrbfte4m13nb, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00   c.l.r.2.
0008: 30 00 72 00 33 00 2c 00   0.r.3.,.
0010: 20 00 62 00 6c 00 61 00    .b.l.a.
0018: 63 00 6b 00 62 00 65 00   c.k.b.e.
0020: 72 00 72 00 79 00 20 00   r.r.y. .
0028: 6d 00 75 00 73 00 69 00   m.u.s.i.
0030: 63 00 20 00 73 00 79 00   c. .s.y.
0038: 6e 00 63 00 2e 00 65 00   n.c...e.
0040: 78 00 65 00 2c 00 20 00   x.e.,. .
0048: 32 00 2e 00 30 00 2e 00   2...0...
0050: 30 00 2e 00 31 00 39 00   0...1.9.
0058: 2c 00 20 00 34 00 39 00   ,. .4.9.
0060: 62 00 61 00 63 00 35 00   b.a.c.5.
0068: 62 00 63 00 2c 00 20 00   b.c.,. .
0070: 73 00 79 00 73 00 74 00   s.y.s.t.
0078: 65 00 6d 00 2c 00 20 00   e.m.,. .
0080: 32 00 2e 00 30 00 2e 00   2...0...
0088: 30 00 2e 00 30 00 2c 00   0...0.,.
0090: 20 00 34 00 37 00 31 00    .4.7.1.
0098: 65 00 62 00 66 00 30 00   e.b.f.0.
00a0: 64 00 2c 00 20 00 35 00   d.,. .5.
00a8: 37 00 35 00 2c 00 20 00   7.5.,. .
00b0: 31 00 64 00 2c 00 20 00   1.d.,. .
00b8: 6e 00 33 00 63 00 74 00   n.3.c.t.
00c0: 72 00 79 00 65 00 32 00   r.y.e.2.
00c8: 6b 00 6e 00 33 00 63 00   k.n.3.c.
00d0: 33 00 34 00 73 00 67 00   3.4.s.g.
00d8: 6c 00 34 00 7a 00 71 00   l.4.z.q.
00e0: 79 00 72 00 62 00 66 00   y.r.b.f.
00e8: 74 00 65 00 34 00 6d 00   t.e.4.m.
00f0: 31 00 33 00 6e 00 62 00   1.3.n.b.
00f8: 20 00 4e 00 49 00 4c 00    .N.I.L.
0100: 0d 00 0a 00               ....   

Can anyone help?  Thanks!!

[mechanicus]

logs are recorded in your Application Data folder under Research In Motion\BlackBerry Media Sync.   Pasting the last 30 lines of the latest log in your post may help us determine the problem

[Music4lifebeats]

I have the same problem, but only on my pc that is running XP. Media Sync works great on my laptop running Vista. Unfortunately the vast majority of my music is on the XP pc. Here are the last 30 lines of my log.

38016] (31/03 1:14:24):{A}
[38036] (31/03 1:14:25):{9} (20E184B8: Connected)
[38050] (31/03 1:14:25):{8} (LoadDataSource: Started loading ITUNES)
[38050] (31/03 1:14:25):{8} (Loading datasource from: Rim.Media.Source.MediaSyncDataSourceLoader)
[59999] (31/03 1:14:25):{8} EXCEPTION: System.InvalidOperationException -- MESSAGE: TrackLengthInMilliSecs -- STACK:    at Rim.Media.Source.TLE.TLEReadOnlyLibrary.processField(Int32 type, Int32 length, DataBuffer buffer){CRLF}   at Rim.Media.Source.TLE.TLEReadOnlyLibrary.parseBuffer(DataBuffer db){CRLF}   at Rim.Media.Source.TLE.TLEReadOnlyLibrary.ReadFromTLE(Stream tleStream){CRLF}   at Rim.Media.Source.MediaSyncDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadDataSource(MediaSyncDataSourceLoader mediaSyncLoader){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.InitializeSources(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50002] (31/03 1:14:25):{9} (BlackBerry Connect: Finished)
[50001] (31/03 1:28:46):{1} (Debug Log Level: 3)
[50001] (31/03 1:28:46):{1} (Event Log Level: -1)
[38017] (31/03 1:28:47):{1} (2.0.0.20)
[38018] (31/03 1:28:47):{1}
[37001] (31/03 1:28:49):{7} Log Cleaning Started.
[38050] (31/03 1:28:50):{8} (LoadDataSource: Started loading ITUNES)
[38050] (31/03 1:28:50):{8} (Loading datasource from: Rim.Media.Source.MediaSyncDataSourceLoader)
[38034] (31/03 1:28:51):{A} (2.0.0.20)
[38017] (31/03 1:28:51):{A} (2.0.0.20)
[38035] (31/03 1:28:51):{A} (Version does not require an update, or no update available.)
[38016] (31/03 1:28:51):{A}
[59999] (31/03 1:28:51):{8} EXCEPTION: System.InvalidOperationException -- MESSAGE: TrackLengthInMilliSecs -- STACK:    at Rim.Media.Source.TLE.TLEReadOnlyLibrary.processField(Int32 type, Int32 length, DataBuffer buffer){CRLF}   at Rim.Media.Source.TLE.TLEReadOnlyLibrary.parseBuffer(DataBuffer db){CRLF}   at Rim.Media.Source.TLE.TLEReadOnlyLibrary.ReadFromTLE(Stream tleStream){CRLF}   at Rim.Media.Source.MediaSyncDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadDataSource(MediaSyncDataSourceLoader mediaSyncLoader){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.InitializeSources(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (31/03 1:36:57):{1} (Debug Log Level: 3)
[50001] (31/03 1:36:57):{1} (Event Log Level: -1)
[38017] (31/03 1:36:58):{1} (2.0.0.20)
[38018] (31/03 1:36:58):{1}
[37001] (31/03 1:37:0):{7} Log Cleaning Started.
[38050] (31/03 1:37:2):{8} (LoadDataSource: Started loading ITUNES)
[38050] (31/03 1:37:2):{8} (Loading datasource from: Rim.Media.Source.MediaSyncDataSourceLoader)
[38034] (31/03 1:37:2):{A} (2.0.0.20)
[38017] (31/03 1:37:2):{A} (2.0.0.20)
[38035] (31/03 1:37:2):{A} (Version does not require an update, or no update available.)
[38016] (31/03 1:37:2):{A}
[59999] (31/03 1:37:2):{8} EXCEPTION: System.InvalidOperationException -- MESSAGE: TrackLengthInMilliSecs -- STACK:    at Rim.Media.Source.TLE.TLEReadOnlyLibrary.processField(Int32 type, Int32 length, DataBuffer buffer){CRLF}   at Rim.Media.Source.TLE.TLEReadOnlyLibrary.parseBuffer(DataBuffer db){CRLF}   at Rim.Media.Source.TLE.TLEReadOnlyLibrary.ReadFromTLE(Stream tleStream){CRLF}   at Rim.Media.Source.MediaSyncDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadDataSource(MediaSyncDataSourceLoader mediaSyncLoader){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.InitializeSources(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()

[sarapci]

I'm having the same problem here are my details:

* Windows XP

* Bberry desktop version 4.7.0.32 (Nov 4 2008)

* Bberry bold v 4.6.0.125

I updated yesterday to Media Sync version 2.0.0.20.  I've done restarts,repair installs etc. already. 

I can also send you a log if you tell me where I should get it (I cannot copy/paste from the microsoft window).

Thanks

[SpadesSammael]

I'm having either the same, or a similar, problem.  From what I can gather, this only started happening after updating to the latest version of Media Sync, which was released on 3/25/09, if I'm not mistaken.  I even tried reinstalling Media Sync directly from RIM's website, to no avail.

My last 30 or so lines from two logs:

3/30/09 #1

-----------

[59999] (30/03 15:24:55):{8} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK:    at Rim.Media.Format.PIPE.AlbumArtSettings.UpdateVersionInfo(String firstLine){CRLF}   at Rim.Media.Format.PIPE.AlbumArtSettings.ReadFile(IFullPath albumArtFile){CRLF}   at Rim.Media.Format.PIPE.AlbumArtSettings.ReadFile(){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlReader..ctor(XmlReader xmlReader){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlLibrary.LoadXMLLibrary(Stream stream){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadOriginalDataSource(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadDataSource(MediaSyncDataSourceLoader mediaSyncLoader){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.InitializeSources(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50002] (30/03 15:24:55):{A} (BlackBerry Connect: Finished)
[50001] (30/03 15:25:50):{1} (Debug Log Level: 3)
[50001] (30/03 15:25:50):{1} (Event Log Level: -1)
[38017] (30/03 15:25:51):{1} (2.0.0.20)
[38018] (30/03 15:25:51):{1}
[50002] (30/03 15:25:53):{A} (BlackBerry Connect: Started)
[37001] (30/03 15:25:53):{7} Log Cleaning Started.
[38034] (30/03 15:25:55):{6} (2.0.0.20)
[38017] (30/03 15:25:55):{6} (2.0.0.20)
[38035] (30/03 15:25:55):{6} (Version does not require an update, or no update available.)
[38016] (30/03 15:25:55):{6}
[38036] (30/03 15:25:55):{A} (305FA463: Connected)
[38050] (30/03 15:25:56):{8} (LoadDataSource: Started loading ITUNES)
[38050] (30/03 15:25:56):{8} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[50002] (30/03 15:25:56):{A} (BlackBerry Connect: Finished)
[59999] (30/03 15:25:56):{8} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK:    at Rim.Media.Format.PIPE.AlbumArtSettings.UpdateVersionInfo(String firstLine){CRLF}   at Rim.Media.Format.PIPE.AlbumArtSettings.ReadFile(IFullPath albumArtFile){CRLF}   at Rim.Media.Format.PIPE.AlbumArtSettings.ReadFile(){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlReader..ctor(XmlReader xmlReader){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlLibrary.LoadXMLLibrary(Stream stream){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadOriginalDataSource(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadDataSource(MediaSyncDataSourceLoader mediaSyncLoader){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.InitializeSources(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()

3/31/09 #2

-----------

[59999] (31/03 8:36:23):{9} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK:    at Rim.Media.Format.PIPE.AlbumArtSettings.UpdateVersionInfo(String firstLine){CRLF}   at Rim.Media.Format.PIPE.AlbumArtSettings.ReadFile(IFullPath albumArtFile){CRLF}   at Rim.Media.Format.PIPE.AlbumArtSettings.ReadFile(){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlReader..ctor(XmlReader xmlReader){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlLibrary.LoadXMLLibrary(Stream stream){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadOriginalDataSource(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadDataSource(MediaSyncDataSourceLoader mediaSyncLoader){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.InitializeSources(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[19005] (31/03 8:37:28):{E} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Link aborted -- STACK:    at BBDeviceFileAccessLib.IBBDevice.EnableUSBMassStorage(MSVOLUME_TYPE volume, Boolean enable){CRLF}   at Rim.Media.Device.BlackBerryInfo.InitMTPDrives(){CRLF}   at Rim.Media.Device.BlackBerryInfo.InitDrives(){CRLF}   at Rim.Media.Device.BlackBerryInfo.Connect()
[50002] (31/03 8:37:28):{E} (BlackBerry Connect: Finished)
[50001] (31/03 8:59:13):{1} (Debug Log Level: 3)
[50001] (31/03 8:59:14):{1} (Event Log Level: -1)
[38017] (31/03 8:59:46):{1} (2.0.0.20)
[38018] (31/03 8:59:46):{1}
[50002] (31/03 9:0:1):{B} (BlackBerry Connect: Started)
[37001] (31/03 9:0:1):{4} Log Cleaning Started.
[38036] (31/03 9:0:7):{B} (305FA463: Connected)
[38034] (31/03 9:0:8):{8} (2.0.0.20)
[38017] (31/03 9:0:8):{8} (2.0.0.20)
[38035] (31/03 9:0:8):{8} (Version does not require an update, or no update available.)
[38016] (31/03 9:0:8):{8}
[38050] (31/03 9:0:13):{9} (LoadDataSource: Started loading ITUNES)
[38050] (31/03 9:0:14):{9} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[50002] (31/03 9:0:15):{B} (BlackBerry Connect: Finished)
[59999] (31/03 9:0:17):{9} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK:    at Rim.Media.Format.PIPE.AlbumArtSettings.UpdateVersionInfo(String firstLine){CRLF}   at Rim.Media.Format.PIPE.AlbumArtSettings.ReadFile(IFullPath albumArtFile){CRLF}   at Rim.Media.Format.PIPE.AlbumArtSettings.ReadFile(){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlReader..ctor(XmlReader xmlReader){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlLibrary.LoadXMLLibrary(Stream stream){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream){CRLF}   at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadOriginalDataSource(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource.LoadDataSource(MediaSyncDataSourceLoader mediaSyncLoader){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.InitializeSources(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()

Message Edited by SpadesSammael on 03-31-2009 10:28 AM

[mechanicus]

Hi SpadesSammael –

It looks like your album art cache file is corrupt.  With MediaSync closed, please go to the %appdata%/ Research In Motion\BlackBerry Media Sync folder and delete the folder called ‘AlbumArt’.

You should be able to re-launch MediaSync at this point.  You will have to re-import your album art in the ‘Options’ screen.

Let us know if this fixes the problem!

[ew63]

I'm not sure where to find the crash log.  I went into c:/Program Files/Research In Motion/Blackberry Media Sync/ but I don't see any folder that says application data.  Please let me know, as I would like to share my last 30 lines.

[ew63]

I'm not sure where to find the crash log.  I went into c:/Program Files/Research In Motion/Blackberry Media Sync/ but I don't see any folder that says application data.  Please let me know, as I would like to share my last 30 lines.Thanks.

[ew63]

I was able to find my log.  Here it is:

[50002] (28/03 15:4:28):{B} (BlackBerry Connect: Started)
[37001] (28/03 15:4:28):{4} Log Cleaning Started.
[38050] (28/03 15:4:29):{9} (LoadDataSource: Started loading ITUNES)
[38050] (28/03 15:4:29):{9} (Loading datasource from: Rim.Media.Source.MediaSyncDataSourceLoader)
[38050] (28/03 15:4:29):{9} (LoadDataSource: Finished)
[38050] (28/03 15:4:29):{D} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[19036] (28/03 15:4:29):{D} (Library Refresh Complete.)
[38034] (28/03 15:4:30):{8} (2.0.0.20)
[38017] (28/03 15:4:30):{8} (2.0.0.20)
[38035] (28/03 15:4:30):{8} (Version does not require an update, or no update available.)
[38016] (28/03 15:4:30):{8}
[38036] (28/03 15:4:32):{B} (31956ACC: Connected)
[50002] (28/03 15:4:32):{B} (BlackBerry Connect: Finished)
[38041] (28/03 15:4:37):{8} (Data communication succeeded: True)
[38040] (28/03 15:4:37):{8}
[19038] (28/03 15:4:38):{8} (Beginning Album Art caching process...)
[59999] (28/03 15:4:46):{6} EXCEPTION: System.Reflection.TargetInvocationException -- MESSAGE: An exception occurred during the operation, making the result invalid.  Check InnerException for exception details. -- STACK:    at System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary(){CRLF}   at System.ComponentModel.RunWorkerCompletedEventArgs.get_Result(){CRLF}   at Rim.Media.Source.iTunes.ITunesDataSource._artCacheWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg){CRLF}   at System.Threading._ThreadPoolWaitCallback.WaitCallback_Context(Object state){CRLF}   at System.Threading.ExecutionContext.runTryCode(Object userData){CRLF}   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData){CRLF}   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack){CRLF}   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
[59999] (28/03 15:4:46):{6} INNER EXCEPTION: System.FormatException -- MESSAGE: Input string was not in a correct format. -- STACK:    at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal){CRLF}   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info){CRLF}   at Rim.Application.Utilities.VersionInfo..ctor(String version, Boolean ignoreMinorRevision){CRLF}   at Rim.Application.Utilities.VersionInfo..ctor(String version){CRLF}   at Rim.Media.Source.iTunes.ITunesArtCacheWorker.ITunesVersionCanGetPersistentID(String itunesVersion){CRLF}   at Rim.Media.Source.iTunes.ITunesArtCacheWorker.OnDoWork(DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[50001] (28/03 15:5:34):{1} (Debug Log Level: 3)
[50001] (28/03 15:5:34):{1} (Event Log Level: -1)
[38017] (28/03 15:5:34):{1} (2.0.0.20)
[38018] (28/03 15:5:34):{1}
[38050] (28/03 15:5:35):{9} (LoadDataSource: Started loading ITUNES)
[38050] (28/03 15:5:35):{9} (Loading datasource from: Rim.Media.Source.MediaSyncDataSourceLoader)
[37001] (28/03 15:5:35):{4} Log Cleaning Started.
[50002] (28/03 15:5:35):{C} (BlackBerry Connect: Started)
[38050] (28/03 15:5:35):{9} (LoadDataSource: Finished)
[38050] (28/03 15:5:36):{D} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[19036] (28/03 15:5:36):{D} (Library Refresh Complete.)
[38034] (28/03 15:5:36):{8} (2.0.0.20)
[38017] (28/03 15:5:36):{8} (2.0.0.20)
[38035] (28/03 15:5:36):{8} (Version does not require an update, or no update available.)
[38016] (28/03 15:5:36):{8}
[38036] (28/03 15:5:39):{C} (31956ACC: Connected)
[50002] (28/03 15:5:40):{C} (BlackBerry Connect: Finished)
[38041] (28/03 15:5:44):{6} (Data communication succeeded: True)
[38040] (28/03 15:5:44):{6}

Please let me know if you can find anything to fix this problem.  Thanks!

[mechanicus]

Hi Music4lifebeats:

One of the tracks in your iTunes library seems to reporting an invalid Track Length.  This is usually the result of a corrupt track.  We can help identify what track is causing the problem...check you private messages.

You may be able to temporarily fix this problem by closing MediaSync and deleting the file %appdata%/ Research In Motion\BlackBerry Media Sync/ MediaSyncLibrary.tle.

However, if the corrupt file is still in your library, the problem will show up again.