Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

New Contributor
Posts: 2
Registered: ‎02-04-2014
My Device: Z10
My Carrier: t-mobile

Need to recover backup from Q10 with desktop manager

Hi there,


one of my user switched back from a Q10 to his former bb. I made a backup with blackberry link from the Q10 and the desktop manager does not see this backup.


Has someone a workaround? It's pretty urgent....


Thanks for any ideas!



Please use plain text.