Desktop Software for PC

[Trangular]

Hi!

Sometimes my Blackberry Desktop Software cannot communicate with the connected device but when it can, it starts backsuping all my data until it hits Backing up Smart Card Options and then it stalls. I lose my connection to the Desktop Software.

As such, I'm certain that it isn't a USB cable issue. I did just update my Blackberry Desktop Software to the latest version so I'm not sure if that is a factor or not.

If anyone can help me with this problem, it'd be much appreciated!

[sdgardne · Accepted solution]

Hi and Welcome to the Community!

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Trangular wrote:

Sometimes my Blackberry Desktop Software cannot communicate with the connected device 

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Regarding that, here is the list of troubleshooting articles...hopefully something will be useful:

• http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
• KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
• KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
• KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
• KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
• KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
• KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
• KB02640 Troubleshooting USB connections
• KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
• KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
• KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
• KB00019 No PIN displayed in BlackBerry Desktop Redirector
• KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
• KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
• KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
• KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
• http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

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Trangular wrote:

but when it can, it starts backsuping all my data until it hits Backing up Smart Card Options and then it stalls. 

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Here is a KB that discusses that error:

• KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

[Trangular]

Thank you for your reply and help!

I tried -  KB10144 How to force the detection of the BlackBerry smartphone using Application Loader and KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software - for both issues and all is well now!

Even though updating my phone completely deleted all my data - completely worth it. 

Thank you!

[sdgardne]

You are most welcome...enjoy!