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Desktop Software for PC

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Contributor
jward
Posts: 12
Registered: ‎08-31-2008
My Device: Not Specified

Not sure which version of desktop software i should be using

My device manager is 4.2.0.7

 

Desktop software is 4.2.1.96 platform 2.3.0.78

 

Computer does not recognize my 8100 pearl    Was working find last week. I wanted to upgrade to the newest media manager since then my problems began

 

Any help would be welcomed

 

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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: Not sure which version of desktop software i should be using

Uninstall your desktop manager and download the latest 4.6.

 

From ur carriers website, download the latest Device software for ur 8100.

 

It should be 4.5.x.x

 

Save it to your desktop, waiting until it finishes downloading, double click it to install it to ur computer.

 

You will then be able to check if its installed properly on ur new desktop manager by going to 'Help" > About Desktop Manager > Device Software and you should see the 4.5.x.x in there. If you can't see it, it means u haven't installed the device software correct.

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Contributor
jward
Posts: 12
Registered: ‎08-31-2008
My Device: Not Specified

Re: Not sure which version of desktop software i should be using

Do I download the device software and desktop software with the phone connected to computer?

 

thanks  jw

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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Not sure which version of desktop software i should be using

hello,

you can start by just the Desktop Manager first.
=> you can disconnect your Blackberry, go to the blackberry.com website, and download the Desktop Manager 4.6 with Media Manager.

then uninstall your current desktop manager. Please proceed as explained here :

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

then install the new Desktop Manager.

 

then do a backup of everything on your Blackberry.

 

Only after doing all that, ou can try and open the Roxio Media Manager.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Contributor
jward
Posts: 12
Registered: ‎08-31-2008
My Device: Not Specified

Re: Not sure which version of desktop software i should be using//Desktop Software not recognizing

 

Why doesn't my desktop software recognize my handheld??  This is making me crazy!!!!

 

How do I correct this ?

 

pulling my hair out

jw

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Not sure which version of desktop software I should be using//Desktop Software not recognizing

[ Edited ]

Save your hair, you'll need it later :smileyhappy:

Try this,

Reboot your PC, put the USB in the computer port

Start the desktop manager, then plug in your device.

If it doesn't recognize it, Bring done the desktop software.

 Pull the battery out of the phone while it's ON,

leave it out for a minute, replace and let it reboot 2-3 minutes.

start the desktop software and plug the cable into the BB,

Let us know what happens.

Thanks!

Message Edited by Bifocals on 09-06-2008 01:07 AM
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Contributor
jward
Posts: 12
Registered: ‎08-31-2008
My Device: Not Specified

Re: Not sure which version of desktop software I should be using//Desktop Software not recognizing

 

 

Hi. Followed your instructions from the last post.

 

Didn't work!  Now what????

 

 

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