Desktop Software for PC

[praetorean]

Hi all,

I have an Office 2010 and Blackberry Desktop Software v7 installed on a new personal laptop and have the same setup on my office laptop.
I am able to do a 2-way sync on the office laptop with no issues. But on my personal laptop; I can only do a 1-way sync for my calender: device to outlook. While the rest i.e. notes, tasks, contacts are doing a 2-way sync.

I have already made sure the settings are set to 2-way but still to no avail. please help.

Thanks

[sdgardne]

Hello,

I am confused...in your subject line, you said "Office 2013", but in the body of your post, you say "Office 2010". Which is it please?

FYI -- if it is indeed 2013, then that may explain the problems, as that is not yet supported:

• KB12268Synchronization support for BlackBerry Desktop Software for Windows

Using an unsupported PIM can result in what is called "unpredictable results".

Good luck and let us know!

[praetorean]

@sdgardne, Sorry about the confusion. I meant Office 2010. I have already edited the subject to correct it.

Thanks for pointing it out.

[sdgardne]

OK thanks. So what, exactly, tells you that it's a 1-way sync only? Some message on the screen? Something else?

On the one that is not working, you may want to review this thread:

• http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!