I finally got this resolved after countless hours of tech support from Blackberry. The speed of the resolution is directly related to the quality of the tech support call taker. I lucked out on the 3rd try. Patrick fixed the problem in about 30 minutes max. the other 2 calls were wasted by trying things that were simply guessing, without logically identifying the problem.
BB Tech support rep Patrick from Halifax is the KIng. He logically and methodically narrowed the problem down, and once isolated, he fixed it very shortly. I had over 900 calendar entries because I never delete them. I keep them for my records.
on previous calls I was told the Outlook 2010 software wouldn't accept dates prior to Jan. 2010. i needed to delete all entries prior to that date. really? Everything synced before !! remove the desktop software, reinstall, etc, ... these suggestions were guesses.
the FIX:
On the desktop software go to tools, then desktop options.
On the general tab, in the lower right corner click on "Configure Sync Logging Options"
on the Sync Logging Options window make sure FULL is selected.
Now try to do a sync. the point at where the sync fails is likely the event that causes the problem, at least that was Patricks reasoning (and he was right for my case).
go back to the Sync Logging Options and view the sync log. the log automatically tries to open in your browser as HTML. It may crash your browser because the file is HUGE. if the browser does crash, you'll have view the file as text using your NOTE PAD.
In NOTE PAD (a microsoft word proccesor found in the Accessorries folder.) go to FILE, then OPEN.
You'll have to find the log in file something like
C:\Users\YOUR PROFILE NAMEHERE\AppData\Local\Research In Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Log\SyncLog
close to the bottom of the log was the calendar entry that the sync cannot resolve.
The PROBLEM:
at some point I had changed a calendar entry to a date that was not compatible with the system. The date was someting in the 1800's. I probably had the calendar open and similar to a pocket dial, opened that event and changed the date without knowing.
All I had to do was fix the entry and the sync worked. Magic.
Patrick was Brilliant.
This worked for me .... I hope it helps you.
etRecurringDates
