Desktop Software for PC

[gmarra]

Just uninstalled Desktop 5.0 and installed Desktop 6.0.

Everything else seems to be working fine.  It's just that when I try to access "Media Sync-->Pictures". I get the following message:

"Picture services failed to load  - An unexpected error occurred"

I especially need to access my pics b/c my media card is out of room.(perhaps itself a clue?)

I have a Curve 8350i  from Nextel/Sprint

I would happily post the "log" entry, but I don't know how to find it and/or turn logging on.

Please help.

Gerard Marra

[sgasque]

I have the same error with my Bold 9700 AT&T.....

[parlabane]

Logs can be found here (paste into Windows Explorer):

%appdata%\Research In Motion\BlackBerry Desktop\Logs\Desktop.log

You may want to delete the log, reproduce the problem, close the application, then post the log. 

That makes sure you only have the more recent information in the log instead of a massive file full of random stuff

[pgustafs]

same problem. how do i post the log?  cut/paste into this text box failed...too long.

[anderscm]

I get the same error.

snippet from error log doesn't seem to indicate any errors...?

18:05:32.571|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Media.MediaSyncApplication.<.ctor>b__0
18:05:32.573|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Media.MediaSyncApplication.<.ctor>b__0
18:05:37.102|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Media.MediaSyncApplication.<.ctor>b__1
18:05:37.102|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Media.MediaSyncApplication.<.ctor>b__1

[sgasque]

This is a portion of the Desktop Log.   It is strange because the Blackberry Desktop Software 6.0 works fine on my laptop but not on my desktop computer....

14:48:30.075|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 5304
14:48:30.079|ERROR|9|Rim.Desktop.Media|18005|EXCEPTION: Rim.Desktop.Services.Tasks.Exceptions.TaskFailedException -- MESSAGE: Load_Picture_Library -- STACK:    at Rim.Desktop.Services.Tasks.Task.get_Result(){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.GetLibraryResultFromTask(Task task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.LoadLibraryUsingTask(){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.LoadOriginalDataSource(){CRLF}   at Rim.Media.Source.DataSource.LoadDataSource(IDataSourceSnapshot snapshot){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.<>c__DisplayClass12.<GetLoadDataSourceTask>b__e(){CRLF}   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
14:48:30.079|ERROR|9|Rim.Desktop.Media|18005|INNER EXCEPTION: System.IO.IOException -- MESSAGE: The device is not ready.{CRLF} -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.__Error.WinIODriveError(String driveName, Int32 errorCode){CRLF}   at System.IO.DriveInfo.get_VolumeLabel(){CRLF}   at Rim.Media.Source.Pictures.PictureList.GetFriendlyName(IFolderPath path){CRLF}   at Rim.Media.Source.Pictures.PictureList..ctor(IPictureLibrary owner, ILibraryFolder folderPath){CRLF}   at Rim.Media.Source.Pictures.PictureLibrary.GetLibrary(IFolderLibrarySession folderLibrarySessionData, ICancelable task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSourceLoader.LoadLibrary(ICancelable task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0(){CRLF}   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
14:48:30.079|ERROR|9|Rim.Desktop.Media|18005|EXCEPTION: Rim.Desktop.Services.Tasks.Exceptions.TaskFailedException -- MESSAGE: Load_Picture_Library -- STACK:    at Rim.Desktop.Services.Tasks.Task.get_Result(){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.GetLibraryResultFromTask(Task task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.LoadLibraryUsingTask(){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.LoadOriginalDataSource(){CRLF}   at Rim.Media.Source.DataSource.LoadDataSource(IDataSourceSnapshot snapshot){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.<>c__DisplayClass12.<GetLoadDataSourceTask>b__e(){CRLF}   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
14:48:30.080|ERROR|9|Rim.Desktop.Media|18005|INNER EXCEPTION: System.IO.IOException -- MESSAGE: The device is not ready.{CRLF} -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.__Error.WinIODriveError(String driveName, Int32 errorCode){CRLF}   at System.IO.DriveInfo.get_VolumeLabel(){CRLF}   at Rim.Media.Source.Pictures.PictureList.GetFriendlyName(IFolderPath path){CRLF}   at Rim.Media.Source.Pictures.PictureList..ctor(IPictureLibrary owner, ILibraryFolder folderPath){CRLF}   at Rim.Media.Source.Pictures.PictureLibrary.GetLibrary(IFolderLibrarySession folderLibrarySessionData, ICancelable task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSourceLoader.LoadLibrary(ICancelable task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0(){CRLF}   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
14:48:30.080|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDesktop], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e(), ERROR: Rim.Desktop.Services.Tasks.Exceptions.TaskFailedException: Load_Picture_Library ---> System.IO.IOException: The device is not ready.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.__Error.WinIODriveError(String driveName, Int32 errorCode)
   at System.IO.DriveInfo.get_VolumeLabel()
   at Rim.Media.Source.Pictures.PictureList.GetFriendlyName(IFolderPath path)
   at Rim.Media.Source.Pictures.PictureList..ctor(IPictureLibrary owner, ILibraryFolder folderPath)
   at Rim.Media.Source.Pictures.PictureLibrary.GetLibrary(IFolderLibrarySession folderLibrarySessionData, ICancelable task)
   at Rim.Media.Source.Pictures.PictureDataSourceLoader.LoadLibrary(ICancelable task)
   at Rim.Media.Source.Pictures.PictureDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0()
   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
   --- End of inner exception stack trace ---
   at Rim.Media.Sync.BBMusicSyncAPI.DataSourceFailedToLoad(Exception exception)
   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
   at Rim.Desktop.Services.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.SyncService.<>c__DisplayClasse.<StartUp>b__a()
   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()

[zakcoop]

Any answer to this issue yet? I'm running into this issue as well, for both Pictures and Videos.

Very frustrating since there's no easy way to transfer these media files from my phone to my computer using Blackberry's native desktop software version 6 due to this error.

I'll try reinstalling the software, hoping that resolves it in lieu of an active Blackberry support professional on this forum.

Wouldn't it be nice if all companies were as good as Apple with support via their forums?

[dolnic]

to fix this problem simply go to control panel->Uninstall a Program-> blackberry desktop software-> click unistall/change-> then just simply say repair... this helped with my pc so if it doesnt work im stumped

[jnieto09]

Hello,

I am having the same problem with Win8 and BDS version 7.1.0.37. I have done the repair, uninstall, and install again with no luck...