Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

Reply
Contributor
schatzp
Posts: 13
Registered: ‎08-09-2011
My Device: 9780
My Carrier: Rogers
Accepted Solution

Preparing Sync Preview freeze

Have just updated to Blackberry Desktop 7.0.0.43 and am using a Bold 9780

 

The synchronization process fails, stalls, freezes at the Preparing Sync Preview step.

 

Have done the following:

- removed and reinstalled Desktop software

- rebooted PC and the phone

 

Using Dell i7 PC with 12 gig ram Win 7 64 bit with all updates installed.

 

Any suggestions would be appreciated

Please use plain text.
Contributor
BringBackY2K
Posts: 10
Registered: ‎02-14-2012
My Device: Bold 9790
My Carrier: Telstra

Re: Preparing Sync Preview freeze

I have the same issue with a 9790. Re-installed BB Desktop and upgraded to V7 again.
Please use plain text.
New Contributor
ssirica
Posts: 7
Registered: ‎08-31-2010
My Device: Bold 9930 and Playbook 16Gb
My Carrier: Verizon

Re: Preparing Sync Preview freeze

Exactly same issue here - whatever happened to beta testing.
Please use plain text.
New Contributor
tekware
Posts: 8
Registered: ‎02-14-2012
My Device: Bold 9900

Re: Preparing Sync Preview freeze

Same problem here.  Three hours of Preparing Sync Preview later, I killed the program.  Changed sync options to just tasks and notepad (8 items and 100 items) and got the exact same results. Not impressed.

Please use plain text.
New Contributor
jhenderlite
Posts: 8
Registered: ‎10-12-2009
My Device: Not Specified

Re: Preparing Sync Preview freeze

Having the same problem with Bold 9650.  It freezes at Previewing Sync Preview step.  Have had to kill it with task manager.  I have similar environment - W7, 64 bit, 8 GB ram.  Problem began when I updated to version 7 desktop s/w.

Please use plain text.
New Contributor
casstawal
Posts: 4
Registered: ‎02-14-2012
My Device: 9300 Curve
My Carrier: AT&T

"Preparing Sync Preview" freeze

I am having the same problem with a Curve 9300 (my carrier is AT&T) and really regret that I upgraded to v.7 tonight, since everything was working fine before. Now I can no longer syncrhonize my emails and calendar appointments between my laptop and my Blackberry, which has been my only reason to use the Blackberry Desktop software. I hope RIM will post a solution to this problem.

Please use plain text.
New Contributor
knishfish
Posts: 5
Registered: ‎02-14-2012
My Device: Tour 9630
My Carrier: Telus

Re: Preparing Sync Preview freeze

Same problem here. Tour 9630, Win 7 32 bit. Had to use Task Manager to kill it.
Please use plain text.
New Contributor
SRydin
Posts: 7
Registered: ‎02-14-2012
My Device: Tour 9630
My Carrier: Verizon

Re: Preparing Sync Preview freeze

I have the Tour as well and am experiencing the same problem after I upgraded - any help on resolving this will be greatly appreciated!

Please use plain text.
New Contributor
wsmather
Posts: 6
Registered: ‎02-14-2012
My Device: Bold 9930
My Carrier: Verizon

Re: "Preparing Sync Preview" freeze

If you are using Windows, roll your system back using Start/All Programs/Applications/System Tools/System Restore. You'll be back as if you'd never installed 7
Please use plain text.
New Contributor
jhenderlite
Posts: 8
Registered: ‎10-12-2009
My Device: Not Specified

Re: "Preparing Sync Preview" freeze

I did the system restore and it got me back to the earlier version.  But now I still can't sync.  Aparently when I tried to sync with the new version 7 s/w it scrambled something in the phone.  I restored the phone from a backup I did 3 weeks ago sucessfully but I still can't sync with outlook.  Aparently it lost the configuration settings for synchronization and when I go to Organizer and click on configure settings a window pops up saying determining root configuration name for main system and then I get an unknown error and the configuration process halts.  What a debacle!

Please use plain text.