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EBC
New Member
EBC
Posts: 1
Registered: ‎09-07-2008
My Device: Not Specified

Receiving both email messages and network@etp email messages on the BlackBerry device

How could I fixed this problem...
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Receiving both email messages and network@etp email messages on the BlackBerry device

Are you on BIS? If so then follow the below steps -

 

Step 1

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Remove all of the Desktop service books from the BlackBerry smartphone.

  1. From the Home screen on the BlackBerry smartphone, click Options.
  2. Click Advanced Options.
  3. Click Service Book.
  4. In the service book list, select the Desktop [CMIME] service book.
  5. Display the menu and select Delete.
  6. In the service book list, select the Desktop [CICAL] service book.
  7. Display the menu and select Delete.

 

Step 2

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If installed desktop manager with integration option with 'Blackberry Enterprise Server or BlackBerry Desktop Redirector' then this could happen. If either the Email Settings or Redirector Settings icon is displayed, uninstall BlackBerry Desktop Manager or modify the configuration of the BlackBerry Desktop Manager to support the BlackBerry Internet Service.

 

In your PC Go to Control Panel -> Click Add / remove programs -> select Blackberry Desktop Manager -> click  Change/Remove -> click modify ->  then instead of selecting the checkbox for Enterprise Server/Redirector select the checkbox next to Blackberry Internet Service. This should will solve the problem.

tanzim                                                                                  
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