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Desktop Software for PC

New Member
Posts: 1
Registered: ‎05-08-2013
My Device: blackberry curve 9315/9320
My Carrier: t mobile

Restore is greyed out on Desktop Manager

My husband has changed employment and I am trying to restore his contacts from a backup made from his old phone (curve 9315/20) to his new phone (also a curve 9315/20).  I backed up the old phone several times to be sure it would be saved(this phone is no longer in my possession).  However when I select "device" in  the desktop software the "restore" option is greyed out completely!  There are over 2000 contacts to restore and it is really important ot get them!

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Hall of Famer II
Posts: 48,083
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Restore is greyed out on Desktop Manager

Hi and Welcome to the Community!


Restore is totally grayed out, and nothing can be restored at all? Or, if you try a selective restore, can some of the databases be restored? In any event, perhaps this will help:

  • KB04461 Unable to backup or restore some databases to a BlackBerry smartphone using BlackBerry Desktop Software

Good luck and let us know!

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