11-28-2013 07:05 PM
Recently my BB Software Manager stopped working and I was unable to sync to Outlook.
It took me a week to find the solution. I got this from Blackberry's website after much digging. You must uninstall Blackberry Software Manager program including the settings (see instructions below), restart, reload the latest version, restart computer and then open the program and redo your settings. That got mine working again. Phew!
Complete the tasks in the order listed to do the following:
Task 1: Uninstall BlackBerry Desktop Software or BlackBerry Link
For Windows 98, ME, 2000, and XP
For Windows Vista and Windows 7
Task 2: Restart the computer
When the computer completes the restart process proceed with re-installation of the BlackBerry Desktop Software.
Note: While uninstalling BlackBerry Desktop Software if an error encounters or if the uninstall option is not available under Add or Remove Programs or Program and Features. Download a fresh copy of BlackBerry Desktop Software and double click to run it, since the Desktop Software is already installed on the same computer the option of Repair and Remove will be available at this point.