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New Contributor
Mr-Zex
Posts: 3
Registered: ‎04-09-2013
My Device: BLACKBERRY BOLD 9900
My Carrier: No idea

Software update error !

Hello,

as you all can see from this image. whenever i try to update my device software " blackberry9900 " i get this message, Although i'm connected to the internet as you can see from the background " google.com " so, here i'm my last resort before i rage and break this device, help me please. " creepy smily face " :smileyhappy:

ERROR !

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,191
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Software update error !

Hi and Welcome to the Community!

 

For some reason, the "automatic" process for this is failing for you. Hence, I recommend you override that and instead use the manual forced process. The simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Mr-Zex
Posts: 3
Registered: ‎04-09-2013
My Device: BLACKBERRY BOLD 9900
My Carrier: No idea

Re: Software update error !

thank you, i will try this tonight.
Ps: i love you

Please use plain text.
New Contributor
Mr-Zex
Posts: 3
Registered: ‎04-09-2013
My Device: BLACKBERRY BOLD 9900
My Carrier: No idea

Re: Software update error !

ok, i tried to do this methode, but i cant fullfill this first task. can you explain please ? what is the BB OS .. this is my first blackberry mate. and hopefully not my last. to rephrase it " WHERE THE HELL CAN I FIND THIS BB OS " ?

"creepy smily face" :smileyhappy:


"1) Uninstall, from your PC, any BB OS packages"

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,191
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Software update error !

Really? You feel like yelling and swearing at me, a kind volunteer who is trying to help you? Really?

Do you know how to uninstall things from your PC? If not, then you should stop now and pay someone to help you.

Good luck.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.