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New Member
kebar800
Posts: 1
Registered: ‎08-12-2013
My Device: Bold 9650
My Carrier: Verizon

Sync Error - Redemption is not installed

I keep getting a message that says "redemption is not installed" whenever i try to synce my BlackBerry.  Has anyone else had this issue?

 

Thanks

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Hall of Famer II
sdgardne
Posts: 47,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Sync Error - Redemption is not installed

[ Edited ]

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB31987 "Synchronization Error Redemption is not installed." occurs when synchronizing organizer data

Unfortunately, it contains no remedy. Therefore, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
HappyGirl317
Posts: 1
Registered: ‎12-01-2013
My Device: Curve 8520
My Carrier: Rogers

Re: Sync Error - Redemption is not installed

I am running Office 2013 on 64 bit Windows 8 with a Blackberry Curve 8520 and I am also getting that message when trying to synchronize with Outlook.

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Hall of Famer II
sdgardne
Posts: 47,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Sync Error - Redemption is not installed

Hi and Welcome to the Community!


HappyGirl317 wrote:

I am running Office 2013 on 64 bit Windows 8 with a Blackberry Curve 8520 and I am also getting that message when trying to synchronize with Outlook.


Unfortunately, you are attempting to use an unsupported configuration...refer:

  • KB12268 Synchronization support for BlackBerry Desktop Software for Windows

Sadly, there is no workaround for an unsupported configuration.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.