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Desktop Software for PC

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New Contributor
cookada
Posts: 3
Registered: ‎11-29-2012
My Device: Curve 9300
My Carrier: Vodafone
Accepted Solution

Sync Error

Since changing my operating system to Windows 8, when I sync my phone I get a "Sync Error" message that says "Invalid Error Format 8, please contact technical support".

 

Contacting tech support is like finding a bag of rocking horse manure. Couldn't find anything in knowledge base

 

Can anyone suggest a fix for this problem.

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Hall of Famer II
sdgardne
Posts: 48,087
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Sync Error

Hi and Welcome to the Community!

 

Windows 8 is tricky...start with this KB:

  • KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8

Then search for other posts on the topic of Windows 8...it's likely that others have faced this and potentially already posted a solution (if there is one).

 

You also might want to cleanly start the Desktop Software installation over...if so, then I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

 

PS -- you will find that this thread has been moved to the Desktop Software for Windows board...a more applicable location for this topic.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
cookada
Posts: 3
Registered: ‎11-29-2012
My Device: Curve 9300
My Carrier: Vodafone

Re: Sync Error

Thank you - I'll give it a try

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New Contributor
cookada
Posts: 3
Registered: ‎11-29-2012
My Device: Curve 9300
My Carrier: Vodafone

Re: Sync Error

The clean reinstall did the trick but wouldn't recomend it to anyone who hasn't played with reistry editor before.

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Hall of Famer II
sdgardne
Posts: 48,087
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Sync Error

I'm glad it worked for you...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.