Desktop Software for PC

[cookada]

Since changing my operating system to Windows 8, when I sync my phone I get a "Sync Error" message that says "Invalid Error Format 8, please contact technical support".

Contacting tech support is like finding a bag of rocking horse manure. Couldn't find anything in knowledge base

Can anyone suggest a fix for this problem.

[sdgardne · Accepted solution]

Hi and Welcome to the Community!

Windows 8 is tricky...start with this KB:

• KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8

Then search for other posts on the topic of Windows 8...it's likely that others have faced this and potentially already posted a solution (if there is one).

You also might want to cleanly start the Desktop Software installation over...if so, then I suggest this thread:

• http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

PS -- you will find that this thread has been moved to the Desktop Software for Windows board...a more applicable location for this topic.

[cookada]

Thank you - I'll give it a try

[cookada]

The clean reinstall did the trick but wouldn't recomend it to anyone who hasn't played with reistry editor before.

[sdgardne]

I'm glad it worked for you...enjoy!