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waughey
Posts: 1
Registered: ‎10-23-2013
My Carrier: *

Sync problem with Outlook 2007 and BDS version 7.1

I upgraded from 6 to 7,1 on Blackberry Desktop Software and now get the following error when trying to USB sync.  I use homail account through outlook connector.

 "Unable to access local folders. If your Outlook profile uses Hotmail connector, you must create a local data store (PST) and set it as the default delivery location for the profile."

I have had no problems syncing until I upgraded to version 7.1.  Is there a fix for this or how do I reinstal version 6.

Thanks in advance

 

 

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sdgardne
Posts: 46,014
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: Sync problem with Outlook 2007 and BDS version 7.1

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32597 A Hotmail connector error appears when attempting to synchronize with Microsoft Outlook using the BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

 



As an alternative, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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