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New Contributor
AlyH
Posts: 2
Registered: ‎03-04-2013
My Device: Torch
My Carrier: Orange

Synchronising outlook & address book leaves out parts of the addresses

When I synch my Outlook address book to my Blackberry Torch using Blackberry Desktop software, the addresses do not synch properly. Only 2 lines of the "street" box are copied over, when I often have more than 2 lines. All other boxes synch across OK.

 

Can anybody help? Thanks

 

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Synchronising outlook & address book leaves out parts of the addresses

[ Edited ]

Hi AlyH,

 

Welcome to the BlackBerry Support Community.

Can you tell me what version of BlackBerry Desktop Software are you using and what version of OS you have on your computer?

 

I look forward to your reply.


-FS


 


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New Contributor
AlyH
Posts: 2
Registered: ‎03-04-2013
My Device: Torch
My Carrier: Orange

Re: Synchronising outlook & address book leaves out parts of the addresses

Thank you for your response. I am running version 6.0 Bundle 2949. OS is Windows 7.

A

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Synchronising outlook & address book leaves out parts of the addresses

Hey AlyH,

 

Could you please try updating to the latest version of BlackBerry Desktop Software and try syncing again. Let me know if that helps.

 


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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