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Desktop Software for PC

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djmartin
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djmartin
Posts: 1
Registered: ‎06-21-2012
My Carrier: Fido

Synchronization Error

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‎06-21-2012 03:37 PM

After installing the lastest software and reconfiguring it 6 times I still can't get past the error message which appears once the software starts the calendar sync. (Contacts and Memo work fine)

 

ERROR: COLTransBase:: GetSummaryRecordField: Caught unknown exception

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sdgardne
Posts: 39,310
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Synchronization Error

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‎06-21-2012 05:59 PM - edited ‎06-21-2012 06:00 PM

Hi and Welcome to the Community!

 

With the latest Desktop Software, there have been several similar errors. For some, things work perfectly, for others not so much. Consequently, the best recommendation I can give you is a truly clean "start over"...here's a process (with subsequent discussion in thread, including a way to obtain older versions):

Good luck!

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