Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

New Member
Posts: 1
Registered: ‎11-06-2008
My Device: Not Specified

Syncing Issue

I am trying to sync my contacts and calendar using a usb connection to the blackberry desktop software. When i open the software and the BB Curve is connected, it automatically tells me that it encountered a problem and needs to restart. If i open it without the BB connected and then connect it, it starts to sync fine, but halfway through either just stops or freezes.


I have tried uninstalling and reinstalling the software as well as taking the battery out of my BB. Neither of these things have worked.


Any ideas??

Please use plain text.
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS

Re: Syncing Issue

Which version of the DM are you using?


Can try one of these two things:


  1. You can try and delete the Intellisync folder, then try synching again to see if it's successful: http://www.blackberry.com/btsc/KB11703
  2. First perform a clean uninstall of the Desktop Software: http://www.blackberry.com/btsc/KB02206

    Download the lastest Desktop Manager from here: https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
Please use plain text.