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Could you provide more information on the issue you are having with the BlackBerry® Desktop Software please? Do you receive any error messages? Please try uninstalling the BlackBerry® Desktop Software then reinstalling it and testing again. This KB article should help you uninstall the BlackBerry® Desktop Software. "How to perform a clean uninstall of the BlackBerry Desktop Software" http://bbry.lv/HVraPb
Hope this helps.
-FS
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