04-03-2012 03:24 PM
Hi,
Not sure what the problem is but my mute button on my 8520 is giving problems (need to press it thrice before he screen lights up. The lock key "a" keeps switching to caps "A" or star or nothing happens. This is very frustrating. Sometimes the trackpad does not do anything either.
Is this a system error or should the keypad be replaced? I can't see it being a keypad error as the mute button also gives a problem?
Please advise what needs to be done?
Wendy
04-07-2012 10:50 AM
04-17-2012 10:55 AM
Hello Wendyjoy23,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
-SR
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04-17-2012 11:30 AM