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VideoFrog
Posts: 2
Registered: ‎05-30-2008
My Device: Torch - 9800

Unable to install 9810 OS 7.1 software on my Win7 pc...

I am unable to install the OS 7.1 software on my Windows 7 pc. 

 

I get the following message about half way through the install:

 

Error 1303: The installer has insuffcient privileges to access this directory: C:\Program Files (x86)\Common Files\Research in Motion\Shared\Loader Files\9810Asia_v7.1.0.428_P5.1.0.338\Java. The installation cannot continue. Log on as an administrator or contact your system administrator.

 

I AM logged on as an administrator.

 

Thanks in advance.

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Unable to install 9810 OS 7.1 software on my Win7 pc...

Hi VideoFrog,

 

Can you please verify that you are logged into a Windows® user account with local administrative privileges? If you are, could you please verify that User Account Control is turned off and that there is no anti-virus software or script blocking software that could be blocking the installation?

 

Hope this helps.


-FS


 


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