Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

New Contributor
Posts: 2
Registered: ‎05-30-2008
My Device: Torch - 9800

Unable to install 9810 OS 7.1 software on my Win7 pc...

I am unable to install the OS 7.1 software on my Windows 7 pc. 


I get the following message about half way through the install:


Error 1303: The installer has insuffcient privileges to access this directory: C:\Program Files (x86)\Common Files\Research in Motion\Shared\Loader Files\9810Asia_v7.1.0.428_P5.1.0.338\Java. The installation cannot continue. Log on as an administrator or contact your system administrator.


I AM logged on as an administrator.


Thanks in advance.

Please use plain text.
BlackBerry Technical Advisor (Retired)
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Unable to install 9810 OS 7.1 software on my Win7 pc...

Hi VideoFrog,


Can you please verify that you are logged into a Windows® user account with local administrative privileges? If you are, could you please verify that User Account Control is turned off and that there is no anti-virus software or script blocking software that could be blocking the installation?


Hope this helps.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.