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Desktop Software for PC

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New Contributor
theklunders
Posts: 7
Registered: ‎05-14-2010
My Device: Blackberry 8350i
My Carrier: Nextel/Sprint

Unable to install desktop software

I have been trying for days to install the desktop software for my Blackberry 8350i.

I have an HP G60 with Windows 7.

I have tried even installing the older software and it is still now working.

I keep getting the "The wizard was interrupted before BB Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again."

 

Help!!!!!!!

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Trusted Contributor
gvbdad
Posts: 169
Registered: ‎05-14-2010
My Device: curve 8530 verizon wireless

Re: Unable to install desktop software

Are you using the users tools cd to install?

 

If so try downloading from blackberry website:

 

http://na.blackberry.com/eng/services/desktop/


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New Contributor
theklunders
Posts: 7
Registered: ‎05-14-2010
My Device: Blackberry 8350i
My Carrier: Nextel/Sprint

Re: Unable to install desktop software

I have been downloading it from the website and then trying to install it.

 

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Trusted Contributor
gvbdad
Posts: 169
Registered: ‎05-14-2010
My Device: curve 8530 verizon wireless

Re: Unable to install desktop software

not sure with windows 7, but can you check to see if any version is installed on computer and if so remove and try to download again?


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New Contributor
theklunders
Posts: 7
Registered: ‎05-14-2010
My Device: Blackberry 8350i
My Carrier: Nextel/Sprint

Re: Unable to install desktop software

I have removed all the verisons and even did the regedit to clean it out.

 

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Trusted Contributor
gvbdad
Posts: 169
Registered: ‎05-14-2010
My Device: curve 8530 verizon wireless

Re: Unable to install desktop software

 


theklunders wrote:

I have removed all the verisons and even did the regedit to clean it out.

 


Sorry, that is all I got.  Good Luck

 


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If your problem has been solved, please click on the post that resolved the issue

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New Contributor
theklunders
Posts: 7
Registered: ‎05-14-2010
My Device: Blackberry 8350i
My Carrier: Nextel/Sprint

Re: Unable to install desktop software

I have downloaded it from the website.

I have downloaded it from the cd, from the website, new versions, old versions.

Still not able to load it.

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Contributor
bill77056
Posts: 13
Registered: ‎12-05-2009
My Device: Tour 9630 VZW Personal Use BIS OS 5.0.0.732
My Carrier: Verizon

Re: Unable to install desktop software

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206

To install BlackBerry Desktop Software on a Windows® based computer that had an earlier version of BlackBerry Desktop Software installed on it, complete the following five tasks. These tasks should also be completed if the BlackBerry Desktop Software installation or removal procedures did not complete successfully.

 

I need to upgrade the DM but am hesitant after learning about your update travail.

 

You posted that you did clean the Registry. Did you follow the "5-steps" described in KB02206?

 


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New Contributor
hvandeman
Posts: 4
Registered: ‎07-21-2010
My Device: Tour 9630 Smartphone
My Carrier: CREDO Mobile

Re: Unable to install desktop software

I have a MacBook and have tried several times to install the Desktop Manager for my Tour 9630 smartphone from the CD and from the Mac version on the website and the answer I get is "software does not support your current operating system." What the heck does that mean?

 

thanks, anybody!

 

Helen

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New Contributor
theklunders
Posts: 7
Registered: ‎05-14-2010
My Device: Blackberry 8350i
My Carrier: Nextel/Sprint

Re: Unable to install desktop software

Sad thing is yes I did the 5 steps and still am having problems

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