Hmm... I did that on a new Blackberry Bold 9780 (OS 6) and had the same problem.
I managed to sync my "task" and "notes" list on Outlook 7 with the Bold 9780 with no issues. But when I tried to sync the "Calendar" and "Address Book", it failed. Opening the log file, I discovered this error:
On 12/05/2010 21:59
One-way sync from Microsoft Outlook Contacts to Device Address Book
First System: Device
Second System: Microsoft Outlook
Second System File Name: Address Book
Conflict Resolution: Notify
Device Data Source: "Default"
--> Failed to open device database!
Total Inputs From First System: 0
Field mapping used for translation:
Device Microsoft Outlook
First Name ---------------------- First Name
Middle Name --------------------- Middle Name
Last Name ----------------------- Last Name
Title --------------------------- Job Title
Company Name -------------------- Company Name
Work Phone ---------------------- Business Telephone Number
Work Phone 2 -------------------- Business Telephone Number 2
Home Phone ---------------------- Home Telephone Number
Home Phone 2 -------------------- Home Telephone Number 2
Other Phone --------------------- Other Telephone Number
Work Fax ------------------------ Business Fax Number
Mobile Phone -------------------- Mobile Telephone Number
PIN ----------------------------- User Defined String 1
Pager --------------------------- Pager Number
Internet Address1 --------------- Email1 Address
Internet Address2 --------------- Email2 Address
Internet Address3 --------------- Email3 Address
Address1 ------------------------ Business Address Street 1
Address2 ------------------------ Business Address Street 2
City ---------------------------- Business Address City
State/Prov ---------------------- Business Address State
Zip/Postal Code ----------------- Business Address Postal Code
Country ------------------------- Business Address Country
Home Address1 ------------------- Home Address Street 1
Home Address2 ------------------- Home Address Street 2
Home City ----------------------- Home Address City
Home State/Prov ----------------- Home Address State
Home Zip/Postal Code ------------ Home Address Postal Code
Home Country -------------------- Home Address Country
Notes --------------------------- Body
Interactive Handheld ------------ User Defined String 2
1-way Pager --------------------- User Defined String 3
Salutation ---------------------- Title
Web Address --------------------- Web Page
Direct Connect ------------------ Radio Telephone Number
Categories ---------------------- Categories
Picture ------------------------- Contact Photo
Birthday ------------------------ Birthday
Anniversary --------------------- Anniversary
Nickname ------------------------ Nick Name
Home Fax ------------------------ Home Fax Number
Internal Error #4238.
Translation Canceled!
I googled it and came up with nothing that worked. Stuff I tried:
1) Cleared the database using the "Advanced" function in "Backup and Restore" but that didn't help either.
2) Deleted the "IntelliSync" folder and re-configured the sync and tried it again. Nada.
3) Created a new empty profile on Outlook 2007 with no calendar or address book entries just in case there are some corrupted entries there, reconfigured DM 5.0.1 to sync from that and overwrite all data on my Bold 9780 and that didn't work either.
4) To be sure, I even tried to sync from Yahoo. And those DM did successfully log in, the same error as above pop up.
I would hazard a guess that DM 5.0.1 is not able to open the Bold 9870's database. Not sure why.
I think I should mention at this point that I am using Windows 7 Pro Edition and Outlook 2007. I am not using any enterprise nor any wireless sync. All I am trying to do is to get my address book and calendar entries onto that DARN Bold 9780 with the supplied cable.
I am thinking that maybe DM 5.0.1 may not be able to access the database on my Bold because it's running OS6.
Any ideas?
