Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

Reply
New Contributor
policoro
Posts: 2
Registered: ‎07-04-2013
My Device: Bold 9700
My Carrier: Vodafone

Unable to synchronize the Address Book on the BB Device with Outlook Software 2010 Contacts

Enviroment :

Device Black Berry Bold 9700

Back Berry Device Software V6

 

Cause of problem :

On the BB Device there are 2 Adress Books with the same name.

The first one with 109 elements and the flag for wireless synchronization

The second, which is of most importance to me since it includes my business address book, contains 1837 elements and does NOT have the flag for wireless synchronization.

 

Whenever I  try to synchronize the BB Device with the PC , using Black Berry Device Software on my Windows 7 based PC and Outlook 2010 Application Software, only the first Adress Book appears active.

 

I tried to solve the problem through the BB Support Forum (see link below)

 

http://btsc.webapps.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB1...

 

and regretfully I found out that no solution are available so far.

 

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

 

The suggested Work Around doesn't work.

Since both address books could be cleaned but not erased, it is impossible to delete the first address book and subsequently synchronize the right data .

 

I tried to synchronize the BB Device with the Windows contacts but the result is the same: the synchronization works only for the first (small) Address Book.

 

Another bit of info, to worsen the situation: last week the HDD (internal disk) on my PC crashed, therefore I lost all my data; as a result, the only correct Address Book  data available is inside the Black Berry device (larger list, which is the second, as stated above) , thus I absolutely need to recover all the 1837 addresses included, since they are vital for my business work.

 

I need your help to solve this situation caused by an evident Black Berry Software bug.

 

Thanks in advance

Please use plain text.
New Contributor
policoro
Posts: 2
Registered: ‎07-04-2013
My Device: Bold 9700
My Carrier: Vodafone

Re: Unable to synchronize the Address Book on the BB Device with Outlook Software 2010 Contacts

I do not receive any suggestions to solve my problem.

After 6 month the problem is very urgent, my business address book is vital for my work.

I have only the copy on the Device Black Berry Bold 9700 and I absolutely need to have a copy of the address book on my computer.

Do you have solved the bug.

I need a quick answer and a final right solution

Thanks 

Luigi Policoro

Please use plain text.
Contributor
tgguy101
Posts: 21
Registered: ‎02-23-2014
My Device: 9320
My Carrier: none

Re: Unable to synchronize the Address Book on the BB Device with Outlook Software 2010 Contacts

keep trying to fix it!
Please use plain text.