05-23-2012 02:54 PM
Blackberry Desktop software: 126.96.36.199
BlackBerry 9790, os 188.8.131.521
Whenever I connect my BB to my laptop, "loading applications from device" and this is followed by a list of applications, which can be updated, installed or deleted.
After selecting apply, a window pops up saying "please wait while your applications are updated".
Below that is "update", followed by the status of the update (back up 3rd party applications etc)
and below that is "reboot"
After the backup, I get to the part "connecting to boot rom", the BB reboots and a window pops up on the desktop manager "The list of applications from your device couldn't be loaded"
The BB reboots, I reconnect and I'm back where I started, "loading applications from device".....................
I have tried re installing DM but no luck.
Any help would be appreciated
Solved! Go to Solution.
05-23-2012 04:23 PM
Hi and Welcome to the Community!
Do you also have your BB OS Package installed to your PC? If not, you should...you can find it here:
Do you have more than one BB OS Package installed to your PC? If so, you should remove all but the one that is installed to your BB.
Give those a try...if that does not work, there is a more tedious set of things I can recommend...
Good luck and let us know!
05-23-2012 05:38 PM
Thanks for your quick response!
Whilst I'm not totally out of the woods yet, I've managed to update everything and I'm not just setting up my email.
Thanks for your help.
05-23-2012 05:43 PM