Desktop Software for PC

[UNBELIEVABLE]

I had actually meant this as a genuine thank you and compliment, not an offense.

[Zanes-Vegas]

bifocals .... I've attempted Resolution 1 and just completed Resolution 2 (again). I am going to restart now and proceed from there.

[Bifocals]

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Zanes-Vegas wrote:

bifocals .... I've attempted Resolution 1 and just completed Resolution 2 (again). I am going to restart now and proceed from there.

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Nice!

Let us know how it goes!

Bifocals

[Zanes-Vegas]

No good.

I spent 45 minutes hand-deleting registry keys and what-not. But when I reinstalled after restarting, I got a 1714 error that said there was still a previous installation of the program existing. I tried to launch the program anyway, but now it just hangs up and a Windows Installer splash screen comes up. It says "Preparing to install." And it does nothing beyond that. I cancel the screen and it just pops right back up. Over and over and over again ...

I attempted Resolution 4. No good, either. When I tried typed in the line to find the RIMDeviceManager.exe -- I got a notice that said the system could not find the path for the specified program.

So this is even more fabulous. I've wasted an entire afternoon delicately trying to resolve a problem that simply will not be resolved, and not I have this cute little splash screen popping up -- ad nauseum.

I suspect by Monday I will be using a different smartphone not manufactured and "supported" by RIM. As it is now, I'm going to "cancel" my frustrations for today and actually attempt to accomplish some work, after hours.

I do admire your efforts to help, and your tolerance with my frustration. But when you keep banging your head on a wall, eventually you  figure out it's a tad painful and you stop. I'm at "stop."

[Bifocals]

Hi,

Ok try to have a decent weekend. I'm going to give it a rest as well.

I'll come back and reread the thread again and see what I'm missing.

Hope to talk to you Monday!

Bifocals

[aconlon]

I have a Dell Studio XPS 435T Intel Core i7 CPU 920 @2.67 GHz w/ 12GB mem and Win 7/64-Bit OS

On Wednesday I updated to the automatic update to DM6 and could no longer sync.

Following instructions here to 'clean uninstall' both DM6 and DM5 did not work. I had several pop up error messages linked to Roxio.Thursday afternoon found me still fighting with it so I contacted Dell. After 6 hours we had scrubbed the registry, done 2 restore points, uninstalled ALL Roxio software (including the CD/DVD software), added back the MSVCP71.dll to the windows/system32 library and finally all error messages disappeared. Relief. BUT. Roxio CD/DVD Burner will no longer install on my hard drive. We tried creating another profile and yet it did not work. Dell concluded that the best solution was to send me a NEW HARD DRIVE with a factory image of my computer when purchased two months ago. It will take me two days to get data and software transferred over so all in all I will  have lost 4 days of my life. I won't use DM anything again.

I am horrified to think of what sort of mess Blackberry unleashed on the world. As an end-user we trust companies to provide us with tested updates before they are rolled out. Certainly a software update should be created to install/uninstall without corrupting the previous version. It is assumed that the update should be fully functional and not just a UI update. (or be optional?) If a “clean uninstall/install” is mandatory then the update should not be rolled out as an automatic download but instead should be emailed to end-users with a link to download and SPECIFIC INSTRUCTIONS and WARNINGS as to the CONSEQUENCES if these instructions are not followed (although in this day and age it does not make sense why a clean uninstall/install by the end-user would be necessary!). None of this information was provided unless an end-user looked deep into the website which is a very after the fact for an automatic download.

Like all of you, I have lost hours of productivity which directly translate to dollars lost.

I feel for all of you in the same boat.

Good luck to you all, and have a better weekend.

ac

[soehlrich]

Hi All,

I have had the same issues since upgrading a few days ago ! DM6 wont let me configure the sync.

I have uninstalled and reinstalled and uninstalled DM6 a number of times. I have cleaned the registry by deleting all keys with blackberry, rim in them, removed all folders etc, all to no avail.

One thing I did notice in the registry with all the software uninstalled was a number of Intellisync registry entries that I could not remove. They all had permissions such that I could not see the entries within them or delete them. Could this be the cause of the issues ? I will try an change permission on these keys and delete them.

The uninstall (no finding the msi file is simply a case of when installing the exe is extracted to a temp directory and then the setup.exe is run from there, the temp dir has been cleaned out since install. I had a similar issue and simply extracted the Dm6 installed exe to a directory then installed again from there. Then you can uninstall OK.

I tried running a fix just incase it changed anything after the initial install, but it did not.

I am running Win 7 64bit, with a Blackberry 9700 running version 5.0.0.656

[goin2dmtns]

Mine would not Sync at all with V6.

I uninstalled V5 desktop manager, repaired V6 and it now works.

Using Win7, Office 2010.

I was VERY frustrated.

This was the worst upgrade experience to date with the Desktop Manager applicaton.

Here's to someone actually reading our experiences and fixing the next update to actually work as intended.

[navindugar]

Am using BB Storm 9500, device software ver 4.7. Recently upgraded to DM ver 6.0 but unable to configure sync. My pc OS is Windows Vista Business Premium. Do i have to downgrade or is there a solution ?

[plemyre]

Thanks Kinger ! Removing  the previous version of Blackberry Desktop Software solve my sync problems. Best regards !