Desktop Software for PC

[wally-four]

Hi Bifocals:  Really appreciate all your efforts to help.  Hopefully, RIM will fix the DTM 6 problem soon or someone will stumble on a solution that works for all of us in limbo.

[Bifocals]

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wally-four wrote:

Hi Bifocals:  Really appreciate all your efforts to help.  Hopefully, RIM will fix the DTM 6 problem soon or someone will stumble on a solution that works for all of us in limbo.

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Hi wally-four and welcome to the forums!

I hope you can use the information that all the users in this post contributed to get your install

resolved. Let us know if you need help.

Thanks,

Bifocals

[Zanes-Vegas]

Went through all that which you suggested, bifocals, and the comedy increased!!!

After "installing" and restarting, I relaunched the BDM (I put 5.0.1 back on since I "trusted" that one). Hooked up my Curve. Got an error message "The Application Loader Wizard requires BlackBerry Device Manager to be installed. Contact customer support." I clicked OK, but then it opened another window as if searching for device software updates, and it just sat there and did nothing.

I force-quit the unresponsive application.

I launched the installer again, and went under Modify to make sure the Device Manager was being installed. But when I relaunched the program and reconnected my BlackBerry, I got the SAME ERROR MESSAGE as before, and then it hung up again searching for device software updates.

I decided to uninstall the software (again, for about the 10th time), and found that now I had TWO VERSIONS of 5.0.1 installed!!! I was able to uninstall one of them (presumably the one I just installed), but I could not uninstall the other one due to the same daggone "packet" problem as I had before.

I have since checked to see when my AT&T store closes tonight.

I do NOT understand how, if I'm following all these procedures, that the problem continues to get WORSE!

[Bifocals]

Hi,

"I decided to uninstall the software (again, for about the 10th time), and found that now I had TWO VERSIONS of 5.0.1 installed!!! I was able to uninstall one of them (presumably the one I just installed), but I could not uninstall the other one due to the same daggone "packet" problem as I had before."

I understand you are frustrated, been there myself a bunch of times. When I'm frustrated I tend to react instead of respond. I think you may want to consider slowing  down on installing/removing the software so quickly. Take some time to figure out what happened, ask questions here if you like. OK?

Thanks,

Bifocals

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KB19072

The application loader wizard requires the Blackberry Device Manager to be installed. Please contact customer support.

[Zanes-Vegas]

Oh, I understand, but as the time increases and the frustration increases and my productivity in my job decreases, my frustration level increases exponentially. I don't believe there is a correlation for the number of times I've gone through these processes or even the speed for which I have. The bottom line is that none of them are working, and the chore is becoming more difficult as I go. Ain't s'posed to happen that way.

[UNBELIEVABLE]

Dear Zane-Vegas...  Compliments on your persistence!

(And thank you to bifocals for your patience and apparent  unshakable loyalty to RIM!  Hope they reward you!).

Between this stream and the "Desktop Manager 6 crashing" all I can see is an increasing amount of very frustrated users.

The install and synch issues cross over each other.  These are serious fatal errors and it is hard to believe that RIM are doing nothing about it and remain so impassive!

They might be investigating... but if they continue to put that very buggy software out there on the web and keep not provide any information or clues as to what may be causing all these issues or as to  when we might be expecting a new version ... well!

Most of us are able to get the stuff working if we install 5.01 clean.  and some of us seem to be able  to get DM6 working with older OUtlook versions.  or at least working a little...

We have all spent hours and hours on this!   It is really hard to remain cool and composed ...

[Zanes-Vegas]

So now I'm following the procedure for KB19072. I am trying to run the "repair" on it. And now I'm getting the ".msi" problem again.

[PSM3269]

It seems to me that they should at least pull this down and not put it up there until it is fixed. Anyone from BB out there following this? I had forgotten to say that I have XP SP3 on an Acer net book and as I said earlier that I had after many hours of frustration gotten 6 to work, although in my opinion 5.01 was more useful! Even though 6.0 is working, I do see a message to turn wireless off on my Bold, even though it is off. Very frustrating, at best.

[Bifocals]

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UNBELIEVABLE wrote:

(And thank you to bifocals for your patience and apparent  unshakable loyalty to RIM!  Hope they reward you!).

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Hi unbelievable,

Itʼs a little presumptuous of you to assume to know anything about me other than what I have written.

I've not praised or blamed RIM in either your thread or this one. I try to remain focused on resolving the

problem at hand. I have yet to see a hardware or software issue resolved by opinion or debate.

This is a Blackberry user to user forum designed to provide us with an opportunity to learn and help each other. There isn't a RIM "reward" offered or expected, and there isn't any "script" to follow.

Just a simple click on a kudos button to signal thanks for anyone who helped you is quite sufficient a reward.

Thanks,

Bifocals

[Bifocals]

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Zanes-Vegas wrote:

So now I'm following the procedure for KB19072. I am trying to run the "repair" on it. And now I'm getting the ".msi" problem again.

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Hi Zanes,

Are you able to try Resolution 4?

Also are you loading a device OS into the desktop software? Are there any device OS files on your PC?

Let me know,

Thanks,

Bifocals