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Desktop Software for PC

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yumcrest
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yumcrest
Posts: 2
Registered: ‎10-28-2012
My Carrier: EE

Updating from 7.0 to 7.1 Backup error

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‎10-28-2012 06:22 PM

I downloaded the 7.1 software via wifi successfully then went to install it and my phone currently reads "Overall Backup Progress: 11%" and "Social Feeds: 0%". I can't connect my phone to my PC either now. It just says 'Connecting' but never does. 

Any help would be greatly appreciated.

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BlackBerry Technical Advisor
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hmthepirate
Posts: 2,756
Registered: ‎07-26-2010
My Carrier: Bell

Re: Updating from 7.0 to 7.1 Backup error

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‎10-31-2012 03:20 PM

Hello yumcrest and welcome to the BlackBerry® Support Community Forums.

 

Are you able to pause the update? Can you connect to BlackBerry® Desktop Software and reset the Social Feeds database?

 

If not, you may need to install the update as shown in KB10144.

 

Let me know if you're able to complete the update. 

-HMthePirate

 

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